Jill Norris
Denver,CO
Summary
Reliable and trustworthy office coordinator with a proven track record in customer service and office management. Recognized for exceptional interpersonal skills and meticulous attention to detail, I excel in maintaining organization and efficiency while managing office duties, payroll and inventory. I bring a general warmth and positive demeanor to the office, and I am a music enthusiast with a genuine understanding of the music industry, as well as the etiquette required to be a part of it.
Overview
12
12
years of professional experience
Work History
Office Coordinator
Performance Sports Medical Center
Greenwood Village, CO
01.2023 - Current
- Completed day-to-day duties accurately and efficiently.
- Developed productive working relationships with customers through courteous service via phone or email correspondence.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Created and maintained filing systems, both paper and electronic.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Followed up with customer inquiries via phone or email promptly.
- Managed and distributed incoming and outgoing mail and packages for staff.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies.
- Administered payroll and maintained proper documentation of employee personnel.
- Adhered to data confidentiality practices, coordinated meetings and maintained heavy daily call volumes.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Recognized by management for providing exceptional customer service.
COVID-19 Tester
Highline Medical Solutions
Denver, CO
10.2021 - 06.2022
- Administered COVID-19 tests for high-capacity concerts and sporting events.
- Maintained a calm and efficient work environment in high-stress situations.
- Administered COVID-19 vaccines.
- Was promoted to a team lead, managing all other testers and staff at the events.
- Worked with promoter staff to help ensure smooth operations.
- Ran backstage testing at Red Rocks on several occasions. Interacting with and maintaining a safe environment for the bands and crew.
- Provided excellent customer care and personable interactions.
Private Nanny
Tom and Lissa Burkholder
Cherry Hills Village, CO
08.2013 - 02.2020
- Facilitated safe, caring and warm environment for children to stimulate development.
- Managed household errands and other essential duties.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Maintained a safe, healthy and nurturing environment for the children in their home.
Education
Bachelor of Science - Biology
Metropolitan State University of Denver
Denver, COSkills
- Dependability
- Detail-oriented
- Customer service
- Effective communication
- Customer relations
- Professionalism
- Office management software
- Verbal and written communication
- Payroll and budgeting
- Office administration
- Phone and email etiquette
- Inventory control
- Appointment scheduling
- Self motivation
- Friendliness
- Punctuality
Timeline
Office Coordinator
Performance Sports Medical Center
01.2023 - Current
COVID-19 Tester
Highline Medical Solutions
10.2021 - 06.2022
Private Nanny
Tom and Lissa Burkholder
08.2013 - 02.2020
Bachelor of Science - Biology
Metropolitan State University of Denver
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