Jill Pilz
Milton
Summary
Results-driven Sales Associate with a strong focus on enhancing customer experiences and driving sales through excellent people skills and problem-solving abilities.
Overview
35
35
years of professional experience
Work History
Sales Associate
Lowes
Pensacola, FL
01.2023 - Current
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained knowledge of sales promotions, inventory, and product features to provide accurate information.
- Operated point-of-sale systems efficiently for transactions and returns processing.
- Organized merchandise displays to optimize customer engagement and drive sales.
- Collaborated with team members to achieve daily sales goals through effective communication and teamwork.
- Trained new associates on store procedures and best practices to ensure consistent service delivery.
- Implemented process improvements in stock replenishment for enhanced inventory management efficiency.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Bakery Assistant
Publix Bakery
Pace, Fl
08.2005 - 10.2007
- Assisted in daily bakery operations, ensuring compliance with health and safety standards.
- Collaborated with team members to enhance product quality and presentation.
- Monitored baking times and temperatures to guarantee product consistency and quality.
- Developed promotional displays for seasonal products, boosting customer engagement.
- Provided excellent customer service by addressing inquiries and fulfilling special orders promptly.
- Maintained clean, organized kitchen to maximize efficiency and food safety.
- Decorated baked goods and designed visually appealing displays of finished products.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Enhanced customer satisfaction by providing exceptional service and handling special requests for bakery products.
- Maintained high-quality standards by following proper baking techniques and adhering to strict hygiene guidelines.
- Demonstrated versatility by mastering multiple roles within the bakery, including cashier duties, baking, decorating, and packaging products.
- Developed a loyal customer base due to excellent interpersonal skills while taking orders or responding to inquiries about various baked goods.
- Strengthened relationships with customers through attentive service, active listening, and thoughtful recommendations based on individual preferences.
- Supported the bakery''s reputation for quality by consistently producing visually appealing and delicious baked goods that met or exceeded customer expectations.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
Waitress
Cracker Barrel
Greenville, SC
01.1991 - 01.1995
- Provided exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed multiple tables efficiently, maintaining composure during peak hours.
- Collaborated with kitchen staff to ensure accurate order delivery and timely service.
- Implemented upselling techniques, enhancing guest dining experiences and increasing sales.
- Monitored dining area for cleanliness and readiness, adhering to health standards.
- Resolved customer complaints swiftly, fostering positive relationships and loyalty.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Proved successful working within tight deadlines and a fast-paced environment.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Bachelor of Science - General Studies With Emphasis in Home Economics
Pensacola Christian College
Pensacola, FL05-2002
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Excellent people skills
- Reliable and punctual
- Outgoing personality
- Cash handling
- Cash register operation
- Store opening and closing
- Friendly and outgoing
Timeline
Sales Associate
Lowes
01.2023 - Current
Bakery Assistant
Publix Bakery
08.2005 - 10.2007
Waitress
Cracker Barrel
01.1991 - 01.1995
Bachelor of Science - General Studies With Emphasis in Home Economics
Pensacola Christian College