Jill Price
Grandview,MO
Summary
Full-time Medical Records Specialist seeking a part-time remote Customer Service Representative position. Committed to responding to telephone calls in a courteous and professional manner.
Overview
21
21
years of professional experience
Work History
Medical Records Specialist
Parallon Workforce Solutions
Kansas City, MO
05.2015 - Current
- Retrieves discharged medical records from various departments in the hospital and reconciles them to ensure that all records are accounted for.
- Perform detailed assessment of patient charts to verify completeness and adherence to protocols.
- Streamline the scanning and indexing process for medical records documentation.
- Safeguard patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
Referral Specialist
HCA Nurses On-Call
Kansas City, MO
07.2003 - 09.2014
- Served as initial point of contact for callers seeking health advice. Recorded callers' information and health inquiries for nurse call queue.
- Delivered physician referrals based on callers' demographics, required specialty, and insurance coverage.
- Assisted financially struggling families by providing information on community resources and monitoring their progress in accessing these resources.
- Contacted organizations by telephone to update information on existing resources in database.
Education
GED -
Alief High School
Houston, TX07-1984
Skills
- Strong Organizational and Office Technical Skills
- Experience with HIPAA Compliance Standards
- Proficient in Medical Terminology
- Superior Communication Skills
- Strong Customer Service Focus
- Active Listening Skills
- Patience and Empathy
Timeline
Medical Records Specialist
Parallon Workforce Solutions
05.2015 - Current
Referral Specialist
HCA Nurses On-Call
07.2003 - 09.2014
GED -
Alief High School
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