Jill Ustler
Orlando,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
Front Desk Reception/Medical Records
Orlando Ophthalmology Surgery Center
07.2023 - 11.2023
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Obtained payments from patients and scanned identification and insurance cards.
- Performed various administrative tasks by filing, copying and faxing documents.
- Organized paperwork such as charts and reports for office and patient needs.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Social Services Assistant
Winter Garden Rehabilitation and Nursing Center
08.2019 - 06.2023
- Provided social services for discharge planning including: therapy and adaptive equipment referrals.
- Counseled individuals and families regarding mental health, substance abuse, physical abuse, and rehabilitation issues.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Led tours of facility for potential clients and families to highlight features and benefits of rehabilitative services
- Developed and maintained accurate records of programs and services. Completed forms, reports, logs and records to quickly handle documentation
Occupational Therapy Assistant
Quality Health and Rehabilitation Center
07.2014 - 08.2019
- Educated patients and families on conditions, treatments and home exercises.
- Assisted patients with completing basic daily living activities such as grooming, dressing and self-feeding.
- Provided support to help patients adjust to new physical or cognitive limitations.
- Helped determine realistic treatment goals and adjusted steps based on patient progress.
- Coordinated interventions with multidisciplinary treatment team.
- Helped patients with cognitive and mental health conditions to improve ability to think, learn and memorize.
Occupational Therapy Assistant
Advent Health: Tampa
02.2013 - 02.2014
- Assisted patients with completing basic daily living activities such as grooming, dressing and self-feeding.
- Provided direct occupational therapy services in post surgical/ intensive care unit settings.
- Assisted patients with activities of daily living (ADL) and functional mobility to increase comfort and quality of life.
- Provided compassionate care to patients with debilitating conditions.
Education
A.S Degree: Occupational Therapy Assistant -
Advent Health University (previously Florida Hospital College of Health Sciences)
08.2012
A.A General Studies -
Valencia Community College
01.2008
High School Diploma -
The Regent Academy
01.2004
Skills
- Customer Assistance including Call Answering and Routing
- Time Management
- Complex Problem-Solving
- BLS certified by American Heart Association
- Verbal and Written Communication
- Cognitive and Psychosocial Assessments
- Computer Proficiency including microsoft office and EMR
- Daily Living Skills Instruction and Group Activities
- Comprehensive Care Plans
- Fee Collection
- Facility Tours
Timeline
Front Desk Reception/Medical Records
Orlando Ophthalmology Surgery Center
07.2023 - 11.2023
Social Services Assistant
Winter Garden Rehabilitation and Nursing Center
08.2019 - 06.2023
Occupational Therapy Assistant
Quality Health and Rehabilitation Center
07.2014 - 08.2019
Occupational Therapy Assistant
Advent Health: Tampa
02.2013 - 02.2014
A.S Degree: Occupational Therapy Assistant -
Advent Health University (previously Florida Hospital College of Health Sciences)
A.A General Studies -
Valencia Community College
High School Diploma -
The Regent Academy
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