Jill Johnson
Customer Service/ Bartender
Denham Springs,LA
Summary
Hardworking and diligent worker with over 11 years of professional customer service experience in multiple outlets. Extensive knowledge of multiple POS systems, money handling, and inventory software and programs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
2
2
years of post-secondary education
Work History
HVAC Assistant
BR Restaurant Equipment
Gonzales, Louisiana
11.2020 - 11.2022
- Lubricated shafts and bearings to protect from moisture and corrosion.
- Joined pipes or tubing to refrigerant and water sources to form complete circuit.
- Assembled air ducts, pipes, discharge valves and flues to central heating and cooling equipment.
- Increased longevity of HVAC systems by performing preventive maintenance.
- Optimized performance by balancing systems and calibrating controls.
- Discussed heating and cooling system malfunctions with customers to isolate problems and verify corrected malfunctions.
- Maintained environmental conditions by rebuilding and replacing faulty components.
- Consulted with customers to trace malfunctions and identify root causes, completing speedy repairs to return full performance levels.
Bartender
Tigerpaw Daquiris And Grill
Baton Rouge, Louisiana
03.2018 - 07.2020
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Served high customer volumes during special events, nights and weekends.
- Obtained cash bank and stocked service bar to prepare for operation.
- Taught employees bar sales techniques, resulting in higher profits.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
Bartender Shift Manager
Sportzone At The Holiday Inn
Baton Rouge, LA
03.2017 - 06.2018
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Completed accurate inventory records to thwart malicious activities and maintain organized and profitable establishment.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Taught employees bar sales techniques, resulting in higher profits.
General Manager
The Station Sports Bar And Grill
Baton Rouge, Louisiana
03.2016 - 12.2017
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Developed effective business plans to align strategic decisions with long-term objectives.
- Boosted productivity consolidating material planning, data collection, payroll and accounting programs into one system.
- Utilized enterprise risk management software to improve operational insight and planning.
- Developed and maintained relationships with customers and suppliers through account development.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Introduced new methods, practices and systems to reduce turnaround time.
- Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures.
- Cooked, plated, and served all food orders
- Assessed and handled negative situations in a professional manner to deescalate any confrontation and keep environment safe and positive
Event Bartender
Green Frog Entertainment
Baton Rouge, Louisiana
03.2013 - 12.2017
- Prepared for events by setting up bar, stocking supplies and arranging tables.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Closed out cash register and prepared cashier report at close of business.
- Responded to guest questions and requests with friendly and knowledgeable service.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
- Prepared wide variety of mixed drinks by applying extensive cocktail knowledge.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Built relationships with vendors to manage orders and negotiate costs.
- Keeping record and paying talent and bands
Blackjack Dealer
L'Auberge Casino Resort
Baton Rouge, Louisiana
05.2012 - 04.2016
- Inspected, shuffled and delivered cards to guests in play at gaming table.
- Computed amounts of players' wins or losses by scanning tickets to calculate amount of money won.
- Communicated with winners and losers about processes.
- Handled high staked cash out and buy in transactions each night.
- Completed daily money reports and balancing.
- Promoted VIP cards and packages to returning customers and new ones.
- Assessed and calculated multiple players' cards against table competitors and house hands to determine round or game results, winners, correct wagers and rotation of play.
- Opened and closed blackjack and carnival game tables and cash floats by receiving, verifying and recording cash wages.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Inspected [Type] equipment and card decks prior to dealing and monitored individual players to verify adherence to rules and fair gameplay.
- Applied standard or special rules to games based on pre-agreed game rules.
Education
High School Diploma -
ACE Ministries
Homeschool 05.2008 - 05.2008
Associate of Science - General Science
Baton Rouge Community College
Baton Rouge, LA 01.2021 - Current
Skills
System Maintenance
Timeline
Associate of Science - General Science
Baton Rouge Community College
01.2021 - Current
HVAC Assistant
BR Restaurant Equipment
11.2020 - 11.2022
Bartender
Tigerpaw Daquiris And Grill
03.2018 - 07.2020
Bartender Shift Manager
Sportzone At The Holiday Inn
03.2017 - 06.2018
General Manager
The Station Sports Bar And Grill
03.2016 - 12.2017
Event Bartender
Green Frog Entertainment
03.2013 - 12.2017
Blackjack Dealer
L'Auberge Casino Resort
05.2012 - 04.2016
High School Diploma -
ACE Ministries
05.2008 - 05.2008
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