Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jillian Barnett

Maricopa,AZ

Summary

Dynamic and results-oriented professional with extensive experience in customer service and hospitality. Excelled in multitasking and prioritization, seamlessly managing guest experiences from check-in to departure. Demonstrated integrity and teamwork, significantly enhancing guest satisfaction. Proficient in operating transactions and adept at learning management systems.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Guest Service Representative

Harrahs Ak-Chin Hotel and Casino
Maricopa, AZ
02.2022 - Current
  • Providing guests with excellent customer service during both their check in and check out experience.
  • Providing details about hotel amenities, services, and operating hours.
  • Process any payments including outstanding balance, deposits, and fees. Occasionally handling cash. transactions.
  • Address guest concerns and requests. Resolving any complaints or issues and directing guest to appropriate department.
  • Communicating amongst various departments on property.
  • Navigating through LMS (Learning Managment System)

Hostess

Casa Rosita
Santa Cruz, CA
06.2018 - 02.2019
  • Welcomed guest in a friendly manner as they came in.
  • Seat guests while managing the seating chart.
  • Answer any and all inquires guest have in a helpful and timely manner.
  • Delivered or collected final bill and processed cash and credit card payments.
  • Clean all stations assigned by the end of the day/shift and restock supplies if low.
  • Set-up and cleared tables at peak times to seat patrons more quickly.
  • Observed the dining room to monitor guest satisfaction and provided assistance when needed.

Education

High School Diploma -

Primavera Online High School
Chandler, AZ
04.2020

Skills

  • Multitasking and Prioritization
  • Interpersonal communication
  • Customer service
  • LMS knowledge
  • Reservation management
  • Detail-oriented
  • Data entry proficiency
  • Complaint resolving
  • Inventory monitoring
  • Active listening
  • Training and mentoring
  • Team collaboration

Certification

  • Trainer Certification , Harrah's Ak-Chin Hotel and Casino - 10/3/2024

Timeline

Guest Service Representative

Harrahs Ak-Chin Hotel and Casino
02.2022 - Current

Hostess

Casa Rosita
06.2018 - 02.2019

High School Diploma -

Primavera Online High School
Jillian Barnett