Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jillian Collins

Schenectady

Summary

Dynamic and customer-focused professional with a proven track record at Black & Blue Seafood Chophouse. Skilled in relationship building and conflict resolution, I excel in enhancing guest experiences through exceptional service and effective multitasking. Recognized for streamlining operations and improving guest satisfaction, I bring a strong commitment to quality and hospitality.

Overview

5
5
years of professional experience

Work History

Restaurant Hostess

Black & Blue Seafood Chophouse
06.2025 - Current
  • Greeted guests warmly, creating welcoming atmosphere upon arrival.
  • Managed seating arrangements efficiently to optimize dining flow.
  • Assisted in maintaining cleanliness and organization of front-of-house areas.
  • Provided information about menu items and special promotions to enhance guest experience.

Poolside Server

Wolfert's Roost
05.2023 - 08.2025
  • Provided exceptional customer service to enhance guest experience at poolside.
  • Delivered food and beverages promptly while ensuring adherence to safety and hygiene standards.
  • Assisted guests with menu selections, accommodating dietary restrictions and preferences effectively.
  • Maintained cleanliness of service areas, contributing to a welcoming environment for guests.

Counter Person

Lucia's Two Go
06.2020 - 01.2024
  • Managed customer orders efficiently, ensuring accuracy and timely service.
  • Trained new staff on operational procedures and customer service best practices.
  • Streamlined inventory management processes to reduce waste and improve stock levels.
  • Enhanced the customer experience by providing prompt and knowledgeable assistance.

Education

Bachelor of Science - Finance

Syracuse University
Syracuse, NY
05-2027

High School Diploma -

Mohonasen High School
Rotterdam NY
06-2023

Skills

  • Customer service
  • Strong multitasking
  • Active learning
  • Conflict resolution
  • Assertiveness
  • Relationship building
  • Coordinating tasks
  • Guest relations
  • Memory retention
  • Sales and marketing
  • Up-selling techniques
  • Problem-solving

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Restaurant Hostess

Black & Blue Seafood Chophouse
06.2025 - Current

Poolside Server

Wolfert's Roost
05.2023 - 08.2025

Counter Person

Lucia's Two Go
06.2020 - 01.2024

Bachelor of Science - Finance

Syracuse University

High School Diploma -

Mohonasen High School

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