Jillian Gentzler
Albuquerque,NM
Summary
Results-driven sales and fitness professional with over 4 years of experience in membership sales, customer engagement, and facility management. Expertise in conducting facility tours and educating members on membership options and amenities. Proven ability to foster customer relationships and effectively communicate product value while managing sales and operational responsibilities.
Overview
6
6
years of professional experience
Work History
Assistant General Manager
Chuze Fitness
Albuquerque, New Mexico
02.2024 - 05.2026
- Drove membership sales, upgrades, promotions, merchandise, and supplemental services.
- Enhanced member loyalty through personalized service and ongoing communication, ensuring positive experiences from the start.
- Created welcoming, engagement-focused experiences for prospective and current members by assessing individual needs and building rapport.
- Resolved questions and concerns while helping prospective members select a membership option aligned with needs.
- Delivered clear guidance on membership tiers, benefits, pricing, classes, and recovery amenities in person and by phone.
- Presented facility tours and communicated the value of equipment, amenities, classes, recovery offerings, and membership experience with confidence.
- Coached team members on customer service, member engagement, communication, and facility standards.
- Led team of 20-40 employees to maintain clean, safe, and welcoming environment focused on customer satisfaction.
- Oversaw daily operations, staffing, and scheduling while prioritizing member experience across shifts.
Team Member
Chuze Fitness
Albuquerque, New Mexico
08.2023 - 01.2024
- Managed front desk interactions to foster relationships with members and prospective members through personalized service and clear communication.
- Guided prospective members through questions, options, and benefits to facilitate informed enrollment decisions.
- Provided effective member communication in person and over the phone, delivering information about accounts and facility offerings.
- Drove the promotion of membership services and retail products to support revenue opportunities.
- Completed membership and retail transactions accurately through POS systems.
- Delivered welcoming first impressions that helped guests feel comfortable and connected to the Chuze environment.
Office Manager & Dance Instructor
Sandra's School of Dance
Albuquerque, New Mexico
09.2020 - 08.2022
- Coordinated family support for enrollment scheduling, payment processing, and program information to ensure smooth operations.
- Provided consistent communication with prospective and current customers through phone, email, and face-to-face service to enhance customer satisfaction.
- Guided families through enrollment and program selection to align offerings with needs and interests.
- Managed billing, payment records, and daily customer-facing operations to ensure financial accuracy and customer service.
- Supported retail sales of dancewear and merchandise to assist store operations.
- Facilitated class instruction to promote skill development. and in-class assistance throughout the week.
Education
Some College (No Degree) - Psychology
University of New Mexico
Albuquerque, NMSkills
- Membership sales and upgrades
- Membership sales
- Sales and product promotion
- Customer relationship management
- Account management
- Sales transaction management
- Customer needs assessment
- Phone sales and service
- Facility presentation
- Member retention
- Team leadership and training
- Problem solving
- Conflict resolution
- Communication and rapport building
Timeline
Assistant General Manager
Chuze Fitness
02.2024 - 05.2026
Team Member
Chuze Fitness
08.2023 - 01.2024
Office Manager & Dance Instructor
Sandra's School of Dance
09.2020 - 08.2022
Some College (No Degree) - Psychology
University of New Mexico