Summary
Overview
Work History
Education
Skills
Timeline
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Jillian Gonzales

Brenham,Texas

Summary

Complete dedication to giving the best experience possible. Skilled at working with coworkers, and as a team. Positive and upbeat with customers and fellow staff. Excels with people skills and communication. Excellent at multitasking. Excellent phone skills and computer skills. Very quick and happy learner.

Overview

4
4
years of professional experience

Work History

Receptionist

Appel Ford & Hyundai Of Brenham
02.2022 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Handled assignments independently with good judgement and critical thinking skills.

Pharmacy Clerk

Walgreens
05.2021 - 12.2021
  • Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
  • Confirmed customer information and insurance eligibility for prescriptions.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Stocked shelves with medications and other pharmacy items for consistent availability.
  • Monitored inventory levels to inform pharmacists of shortages and facilitate resupply.
  • Verified prescription information prior to entry in pharmacy computer system.
  • Assisted customers with selecting cost-effective medications in line with health coverage.
  • Answered customer questions regarding prescribed medications, over-the-counter products, and insurance coverage.

Cashier

Brookshire Brothers
04.2019 - 07.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Tallied cash drawer at beginning and end of each work shift.

Education

No Degree - Certified Clinical Medical Assistant

Blinn College
Brenham, TX
12.2023

High School Diploma -

Brenham High School
Brenham, TX
05.2019

Skills

  • Organization and Efficiency
  • Business Operations Understanding
  • Visitor Check-In
  • Dictation and Transcription
  • Answer Telephone Calls
  • Call Answering and Routing
  • Organization Skills
  • Telephone Skills
  • Greet Visitors
  • Time Management
  • Verbal and Written Communication
  • Impression Taking
  • Document Control
  • Google Docs
  • Multi-Line Telephone Systems

Timeline

Receptionist

Appel Ford & Hyundai Of Brenham
02.2022 - Current

Pharmacy Clerk

Walgreens
05.2021 - 12.2021

Cashier

Brookshire Brothers
04.2019 - 07.2021

No Degree - Certified Clinical Medical Assistant

Blinn College

High School Diploma -

Brenham High School

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Jillian Gonzales