Jillian Grier
Chapel Hill,NC
Summary
Highly-motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. A committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
Work History
Server
The Cheesecake Factory
Durham, NC
07.2022 - Current
- Provided exceptional service to high volume of daily customers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Maintained records of transactions made during shift as required by law or company policy.
Barista
Starbucks
Smithfield, NC
12.2019 - 07.2021
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
Staff Member
Culver's Restaurant
Clayton, NC
07.2019 - 12.2019
- Assisted customers with menu selections, answered questions about ingredients, and provided information on pricing.
- Operated cash register to process customer payments accurately and efficiently.
- Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors.
- Followed health department regulations regarding food storage temperatures and sanitation guidelines.
- Correctly bagged orders for take-out customers while maintaining speed and accuracy of order fulfillment processes.
Education
Bachelor of Arts - Political Science
University of North Carolina At Chapel Hill
Chapel Hill, NC05-2024
Skills
- Excellent time management
- Guest Engagement
- Cash Handling
- Sales Techniques
- Point of Sale (POS) system operations
- Memorization
- Exceptional customer service
- Strong Work Ethic
- Stress Tolerance
- Teamwork and Cooperation
- Conflict resolution abilities
References
References available upon request.
Timeline
Server
The Cheesecake Factory
07.2022 - Current
Barista
Starbucks
12.2019 - 07.2021
Staff Member
Culver's Restaurant
07.2019 - 12.2019
Bachelor of Arts - Political Science
University of North Carolina At Chapel Hill