Jillian Harper
Worcester,MA
Summary
Results-driven office manager specializing in administrative support and client relations. Successfully managed payroll processes for 40+ employees and ensured precise documentation. Recognized for enhancing client services through effective case management and team collaboration, leading to improved outcomes for clients.
Overview
16
16
years of professional experience
Work History
Office Manager
ABS Behavioral Health Services
Worcester, MA
01.2017 - Current
- Processed bi-weekly payroll for 40+ employees, ensuring timely and accurate compensation
- Audit therapist and client files for 100% accuracy in order to meet all state and federal standards
- Create new cases and process insurance information in order to obtain ongoing authorization for services
- Established initial communication with clients seeking ABA services for children on the Autism Spectrum, helping them access necessary support.
- Participated in inter-team meetings to align client and behavior therapist matching, enhancing client success outcomes
Vice President and Training Assistant
Balance and Service K9s
Medway, MA
01.2013 - 01.2018
- Conducted evaluations for three potential candidates over two weeks, approving one for successful service dog training placement with a client
- Trained two service dog candidates full-time in home and office, exposing them to diverse sights and sounds to acclimate them to distractions and unexpected events
- Interviewed clients and assisted them during the application process, ensuring seamless and successful transitions for both clients and dogs
- Continuously sought improvement by attending weekly training classes with different dog trainers to observe puppy-training sessions
- Managed all volunteer assignments for community outings and events
- Processed all state and federal forms to comply with 501(c)3 (non-profit) laws and regulations
- Organized and maintained client and canine files, ensuring accurate and current documentation compliance
Payroll Manager
A+ Home Aid
Titusville, FL
01.2011 - 01.2013
- Managed bi-weekly payroll submissions for more than 70 employees to maintain compliance with company policies.
- Monitored timesheets for accurate billing, adhering to iBudget guidelines for the State of Florida
- Process weekly Medicaid billing to ensure all information was
- Interviewed and assessed caregiver applicants to match qualified candidates with individuals needing support
Education
Bachelor of Science - Digital Marketing
Bryant And Stratton University
Worcester, MA04-2020
Some College (No Degree) - Studies in Non-profit Business Management
Quinsigamond Community College
Worcester, MASome College (No Degree) - Studies in Non-profit Business Management
University of Massachusetts- Boston
Boston, MASkills
- Effective communication
- Audit accuracy
- Mail processing
- Attention to detail
- Client intake processes
- Case management
- Payroll administration
- Customer relationship management
- Team collaboration
- Problem solving
ACTIVITIES
- SPCA of North Brevard, Bark Buddy Supervisor, Titusville, FL, 2011, 2013, Supervise volunteers working with adoptable dogs at events throughout Central Brevard County., Design posters, fliers and yearly calendars highlighting animals available for adoption and for event, Assist potential adopters with finding an appropriate pet match, Ensure dogs and kennels are well groomed and clean in accordance with established guidelines, Handle, train and exercise dogs on leash and in play yard, Responsible for community outreach events, to connect with new volunteers
- NEADS & Americas Vet Dogs, Weekend Puppy Raiser, Massachusetts, 2010, 2015, Trained and socialized service puppies being raised in prisons throughout Massachusetts, Introduced puppies to the unfamiliar sights and sounds of home life, Integrated the skills they have learned in prison to real-life situations, Attended weekly group session to enhance puppy/handler bond as well as establish solid command response
Timeline
Office Manager
ABS Behavioral Health Services
01.2017 - Current
Vice President and Training Assistant
Balance and Service K9s
01.2013 - 01.2018
Payroll Manager
A+ Home Aid
01.2011 - 01.2013
Bachelor of Science - Digital Marketing
Bryant And Stratton University
Some College (No Degree) - Studies in Non-profit Business Management
Quinsigamond Community College
Some College (No Degree) - Studies in Non-profit Business Management
University of Massachusetts- Boston