Jillian Hernandez
Victoria,TX
Summary
Property Manager focused on satisfying tenants and maintaining high occupancy rates. Reports any major issues to property owners and takes initiative in finding workable solutions. Autonomous when minor issues on-site arise.
Overview
5
5
years of professional experience
Work History
Property Manager
Central Park Apartments
Victoria, TX
11.2023 - Current
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Managed all maintenance requests from tenants in a timely manner.
- Developed and implemented effective leasing strategies to maximize occupancy rates.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Developed marketing plans to promote vacant units through various channels such as online listings or print media ads.
- Met with prospective tenants to show property and assess applications or sign leases.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
Assistant Property Manager
The Whittington Aparments
Victoria, TX
02.2023 - 11.2023
- Provided administrative support for the property manager including filing, typing correspondence, and answering phone calls.
- Assisted property manager in leasing and marketing activities.
- Advertised vacancies through various media outlets such as newspapers, websites, social media platforms.
- Conducted tours of vacancies with prospective tenants.
Hairstylist
Make Me Chic
Victoria, TX
05.2022 - 07.2023
- Shampooed, conditioned, cut, colored and styled hair according to client's instructions.
- Developed relationships with new clients through referrals from existing customers.
- Provided consultations to clients about their desired hairstyle and hair care needs.
- Supervised front-end of salon, booked appointments, inventoried sales area and coordinated employee schedules to maximize operations.
Server
Broadway Bar & Grill
Nordheim, TX
11.2020 - 07.2023
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Served food and beverages to patrons and immediately remedied issues with orders.
Server
The Rustic
San Antonio, TX
05.2022 - 11.2022
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Provided excellent customer service to ensure satisfaction.
Server
Texas Roadhouse
San Antonio, TX
08.2021 - 05.2022
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Operated POS terminals to input orders, split bills, and calculate totals.
Assistant Property Manager
Mosswood Apartments
Victoria, TX
01.2021 - 07.2021
- Processed applications received from prospective tenants verifying credit history, employment status.
- Collected monthly assessments, rental fees, deposits and payments.
- Coordinated move-ins and move-outs, ensuring smooth transitions for tenants.
Education
Cosmetology License -
Paul Mitchell The School
San Antonio, TX05-2022
High School Diploma -
Victoria West High School
Victoria, TX05-2021
Skills
- Customer service
- Property tours and inspections
- Communication skills
- Time management
- Tenant relations
- Marketing and advertising
References
References available upon request.
Timeline
Property Manager
Central Park Apartments
11.2023 - Current
Assistant Property Manager
The Whittington Aparments
02.2023 - 11.2023
Hairstylist
Make Me Chic
05.2022 - 07.2023
Server
The Rustic
05.2022 - 11.2022
Server
Texas Roadhouse
08.2021 - 05.2022
Assistant Property Manager
Mosswood Apartments
01.2021 - 07.2021
Server
Broadway Bar & Grill
11.2020 - 07.2023
Cosmetology License -
Paul Mitchell The School
High School Diploma -
Victoria West High School