Jillian Holguin
Ione,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Patient Registration Representative
Dignity Health
07.2023 - Current
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained clean and organized workspaces to promote smooth operation and easy access to patient information.
- Set up patients in system by documenting key data, confirming eligibility, and verifying insurance benefits.
Child Care Provider
Self-employeed
06.2019 - Current
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Taught children to organize toys, wash hands, and share by leading by example.
- Met with parents about daily activities, positive developments, and issues.
Front Desk Receptionist
Sacramento Works
05.2021 - 06.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
Education
High School Diploma -
Galt High School
Galt, CA06.2019
Skills
- Teamwork and Collaboration
- Electronic Recordkeeping
- Data Confirmation
- Organization and Time Management
- Insurance Verification
- Answer Telephones
Timeline
Patient Registration Representative
Dignity Health
07.2023 - Current
Front Desk Receptionist
Sacramento Works
05.2021 - 06.2021
Child Care Provider
Self-employeed
06.2019 - Current
High School Diploma -
Galt High School
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