Jillian Johnson
Dayton,OH
Summary
Hello there! I am a medical professional with a huge passion for animals. I have recently relocated from California to Ohio. I am looking to work with animals, in the medical field, or a combo of both! I am a team player, truly enjoy making friends and connecting with coworkers. Looking for a remote job as I’ve worked remotely for almost 7 years now and really enjoy it.
Overview
12
12
years of professional experience
Work History
CSR
Aetna a CVS Company
Dayton, OH
01.2025 - 06.2025
- Responded to incoming customer inquiries via phone, email, or chat in a prompt and courteous manner.
- Provided accurate information related to health plans, benefits, claims, billing, and provider networks.
- Documented customer interactions thoroughly and accurately in internal systems.
- Assisted members in navigating online tools and resources.
- Maintained up-to-date knowledge of plan details, company policies, and regulatory requirements (e.g., HIPAA).
- Collaborated with internal departments to ensure seamless service and issue resolution.
Surgery Scheduling Coordinator
Providence Neurosurgery
Santa Rosa, CA
10.2013 - 12.2024
- Collaborated with surgeons, representatives and anesthesiologists to ensure proper coordination of resources needed for each procedure.
- Coordinated surgery as well as pre-operative assessments for surgical candidates, including lab work, imaging and clearances.
- Ensured accurate billing of services by verifying insurance coverage an obtaining authorization prior to surgery.
- Attended spinal meetings with MDs and RNs; Managed new systems/polls/policies they would roll out.
- Utilized electronic health records to accurately document patient information and track scheduling data.
- Attended surgical cases and volunteered in Radiology. Trained new surgery schedulers from other offices.
Rover Dog Sitter
Rover
Sacramento, CA
01.2020 - Current
- Provide a variety of pet care services including dog walking, pet sitting, boarding, and drop-in visits.
- Follow specific care instructions provided by pet owners, including feeding, medication administration, and activity preferences.
- Ensure the safety, well-being, and comfort of pets at all times.
- Maintain clear, friendly communication with clients before, during, and after services (including photo updates and reports).
- Manage multiple bookings through the Rover app and calendar.
- Maintain a clean, secure, and pet-friendly environment for boarding and in-home services.
- Build lasting client relationships through reliability, professionalism, and genuine love for animals.
- Respond promptly to inquiries and maintain a high response rate and rating on the Rover platform.
Education
Nursing/Radiology
Santa Rosa Junior College
Santa Rosa, CAHigh School Diploma -
Maria Carrillo High School
Santa Rosa, CA06.2006
Skills
- Extremely organized and efficient
- Genuine and professional customer service
- Microsoft Proficient as well as
50-60 wpm - Data Entry
- Professional Demeanor
- Problem-solving aptitude
- 17 Years of scheduling experience
- Adaptability and Flexibility
- Teamwork and Collaboration
- Dog/ALL animal lover
Timeline
CSR
Aetna a CVS Company
01.2025 - 06.2025
Rover Dog Sitter
Rover
01.2020 - Current
Surgery Scheduling Coordinator
Providence Neurosurgery
10.2013 - 12.2024
Nursing/Radiology
Santa Rosa Junior College
High School Diploma -
Maria Carrillo High School