Jillian Masten
Tall Timbers Pizza Hut
NACOGDOCHES,TX
21
years of professional experience
Hospitality professional with over a decade of experience in restaurant management. Utilizes strong organizational and leadership skills to foster a positive team environment and ensure compliance with sanitation and food safety standards. Dedicated to delivering exceptional customer service and resolving issues promptly.
Work History
Restaurant General Manager
12 Years 3 Months- Directed all aspects of daily operations, ensuring high-quality service and customer satisfaction.
- Oversaw health and safety compliance, maintaining standards for food quality and workplace safety.
- Correctly managed and calculated inventory and ordered appropriate supplies.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
Assistant Restaurant Manager
7 Years 9 Months- Managed daily operations to ensure seamless service and customer satisfaction.
- Trained staff on menu knowledge, food safety protocols, and effective customer engagement.
- Fostered a positive work environment, mentoring staff to achieve personal and professional growth.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Pitched in to help servers and cooks during exceptionally busy times such as dinner hour.
- Oversaw preparation and maintenance of award winning salad bar.
Education
Associate of Arts - English Literature
Skills
Operations management
Inventory and cost control
Food Safety
Sanitation standards
Scheduling coordination
Team management
Managing customer experiences
Issue resolution
Timeline
Restaurant General Manager
Tall Timbers Pizza Hut
07.2014 - CurrentRead More
Assistant Restaurant Manager
Mazzio's Italian Eatery
03.2006 - 12.2013Read More
Trinity Valley Community College
Associate of Arts from English Literature
Read More