Jillian Matamoros Cumpen
Sterling,VA
Summary
Outgoing professional with experience handling multiple tasks at once while remaining positive and composed in all types of situations. Offering great computer, customer service and collaboration skills. Work well with office visitors, and vendors. Always looking for opportunities to do better and achieve greatness.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Gastro Health
Reston, VA
05.2024 - 01.2025
- Updated customer information in databases regularly to ensure accuracy of records.
- Greeted customers warmly and made them feel welcome.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Provided administrative support including photocopying, faxing, and filing.
- Greeted customers, answered general questions and directed to appropriate locations.
- Assisted with scheduling appointments for clients and visitors.
- Scheduled and confirmed appointments for clients and staff.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Handled sensitive information in a confidential manner.
- Explained policies and procedures to visitors.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Guest Service Representative
European Wax Center
Sterling, VA
08.2023 - 01.2024
- Maintained cleanliness of lobby area throughout shift.
- Resolved customer disputes in a professional manner while maintaining positive relationships.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Promoted loyalty programs to encourage repeat business.
- Tracked inventory levels of supplies needed for front desk operations.
- Performed daily cashiering duties including balancing accounts at end of shift.
- Took reservations from patrons by phone or online.
- Assisted guests with check-ins and check-outs in a timely manner.
- Resolved guest complaints in a professional manner.
- Greeted walk-in and phone guests, determining interests and needs.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Verified reservations by phone or in person.
Barista/Cashier
Starbucks
Sterling, VA
08.2022 - 09.2023
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Received and accurately processed customer payments.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Gave samples of popular coffee and tea blends to create sales opportunities.
- Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
- Created promotional displays for advertising special events or promotions at the cafe.
- Utilized coffee maker, espresso machine and French press to prepare coffee.
- Restocked product displays based on demand and projected sales.
- Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
- Implemented feedback from customers to improve service quality and menu offerings.
- Described menu items to customers and suggested products based on stated preferences.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Kept up-to-date records of sales transactions using point-of-sale systems.
- Implemented promotional activities, including in-store events, to increase customer engagement and sales.
- Demonstrated knowledge of coffee bean varieties, roasting processes, and brewing methods.
- Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Demonstrated techniques on using multiple beverage machines with new team members.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Created complex, hand-crafted beverages based upon customer preferences.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Ground beans for espresso shots according to individual customer specifications.
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
CSR - Customer Service Representative
Pizza Hut
Sterling, VA
08.2021 - 03.2022
- Correct customer service etiquette, problem solving skills, cash/till management.
Education
High school diploma -
Parkview High School
Sterling, VA06.2023
Skills
- Customer service
- Appointment scheduling
- Cash handling
- Microsoft Office
- Telephone etiquette
- Time management
- Problem resolution
- Team collaboration
- Office organization
- Customer satisfaction
- Communication skills
- Sensitive information handling
- Multi-Line Phone Usage
- Scheduling appointments
- Call routing
- Adaptability
- Phone etiquette
- Client communication
- Written communication
- Documentation and reporting
- Typing speed
- Scheduling and calendar management
- Email and telephone decorum
- Greet visitors
- Payment processing
- Teamwork and collaboration
- Attention to detail
- Performance improvement
- Critical thinking
- Administrative skills
- Resourcefulness
- Multitasking and organization
- Effective planning
Languages
- Spanish, Fluent
- English, Fluent
Timeline
Front Desk Receptionist
Gastro Health
05.2024 - 01.2025
Guest Service Representative
European Wax Center
08.2023 - 01.2024
Barista/Cashier
Starbucks
08.2022 - 09.2023
CSR - Customer Service Representative
Pizza Hut
08.2021 - 03.2022
High school diploma -
Parkview High School