Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jillian Munday

Fort Worth,United States

Summary

Organized and dedicated candidate with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Front Desk

The Oceanaire Seafood Room
02.2023 - 10.2023
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Relayed guest comments or suggestions to manager on duty for further action.
  • Answered phone calls to take orders, give information, and document reservations.
  • Supported needs of 10+ person wait staff who attended to specific needs of countless customers daily for fine dining restaurant with social relevancy and intentionality.
  • Utilized Open Table to properly adhere to waiter rotation and guest count, input reservations, and draft guest visit notes (i.e. birthday, anniversary, special occasion, etc.)

Administrative Specialist

The Student Loan Help Group
05.2022 - 01.2023
  • Utilized ZenDeck to create and update electronic client records and files to maintain document compliance.
  • Resolved customer concerns efficiently to promote satisfaction and loyalty.
  • Prepared project documents, reports, and brochures.
  • Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
  • Assisted management with special projects to complete all tasks by deadlines.
  • Worked closely with others to accomplish timely invoicing and accounts receivables.
  • Managed over 40 calls per day, email correspondence and handled incoming and outgoing mail and faxes.
  • Maintained databases and contact lists to keep important contact information accurate and up to date.

Administrative Assistant

National Estate Services
04.2021 - 03.2022
  • Answered multi-line phone system, routing calls, delivering messages to staff.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Drafted correspondence and other documents for CEO and department heads in company's voice.
  • Managed filing system, entered data, and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Utilized KonnexMe to create and update electronic client files including scanning documents, drafting client notes, and recording payments
  • Assisted office manager in interviewing and hiring new staff members

Registered Behavior Technician

Butterfly Effects Inc.
08.2020 - 04.2021
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
  • Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
  • Kept accurate records by documenting progress and adhering to prescribed behavior plan.
  • Conducted functional behavior assessments, functional analysis, preference assessments, and assessments of basic learning and language skills to identify target behaviors and purpose of behaviors.
  • Used Central Reach to document patient information, progress notes, and treatment plans.
  • Educated parents and caregivers to apply appropriate behavior management techniques.
  • Supported patient confidentiality in accordance with HIPAA regulations.

Education

Medical Billing And Coding Certificate - Medical Billing And Coding

CCI Training Center, Inc. - Arlington
Arlington, TX
10.2023

Associate of Science - Applied Behavioral Analysis

Purdue University
12.2019

Skills

  • Microsoft Office
  • Google Suite
  • Medical Terminology
  • Electronic Health/Medical Records
  • Medical Billing
  • Entry Level Coding
  • Data Entry

Certification

  • CBCS - Certified Billing and Coding Specialist
  • First Aid/CPR Certified

Timeline

Front Desk

The Oceanaire Seafood Room
02.2023 - 10.2023

Administrative Specialist

The Student Loan Help Group
05.2022 - 01.2023

Administrative Assistant

National Estate Services
04.2021 - 03.2022

Registered Behavior Technician

Butterfly Effects Inc.
08.2020 - 04.2021

Medical Billing And Coding Certificate - Medical Billing And Coding

CCI Training Center, Inc. - Arlington

Associate of Science - Applied Behavioral Analysis

Purdue University

Similar Profiles

CREATE PROFILE
Jillian Munday