Jillian Newnham
Louisville,OH
Summary
Dynamic Assistant General Manager at Dunkin' Donuts with proven expertise in staff management and operations. Enhanced customer satisfaction through effective troubleshooting and mentorship, while maintaining optimal inventory levels. Recognized for leading a positive work environment and driving sales growth through innovative strategies. Skilled in multitasking and workflow coordination.
Overview
6
6
years of professional experience
Work History
Assistant General Manager
Dunkin' Donuts
11.2023 - Current
- Handled cash flow and prepared deposits.
- Motivated and properly trained employees so they were confident and comfortable within their position.
- Collaborated with the General Manager on ways to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory processes to maintain proper stock levels within store
- Mentored staff members, leading a supportive work environment that enhanced employee performance and retention.
- Monitored maintenance needs, to keep operations running smoothly.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
Takeout Specialist
Chipotle
02.2019 - 10.2023
- Kept take-out area well-stocked to facilitate speedy service.
- Effectively handling high-stress situations during peak hours or unexpected rushes.
- Maintained a clean and sanitary workspace, following proper guidelines
- Supported staff by assisting in tasks such as cleaning, restocking, or serving customers when necessary.
- Obtained a Serv Safe Certification
- Helped to prep the fresh ingredients each morning (culterly skills)
- Put truck order away using FIFO
- Grilled proteins to proper temps using our proper precautions aswell as preventing contaminations throughout store
Education
High School Diploma -
Lake Local High School
Hartville, OH06-2021
Skills
- Staff management
- Inventory control
- Operations management
- Workflow coordination
- Google drive
- Effective leader
- Ability to maintain positive attitude in fast pace enviornments
- Time Managment/ Multitasking
- Troubleshooting
- Goal setting
Timeline
Assistant General Manager
Dunkin' Donuts
11.2023 - Current
Takeout Specialist
Chipotle
02.2019 - 10.2023
High School Diploma -
Lake Local High School
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