Jillian Swope
West Chester,PA
Summary
Results-driven professional with 6 years of experience in customer satisfaction. Known for strong attention to detail, a dedicated work ethic, and the ability to deliver high-quality results in fast-paced environments. Skilled in process improvement, problem-solving, and meeting deadlines while maintaining accuracy. Ready to contribute expertise and drive success.
Overview
7
7
years of professional experience
Work History
Leasing Manager
Greystar
08.2024 - Current
- Handled resident ledgers, online and physical payment processing, and court documents for 200+ units.
- Collected, completed, and processed lease applications and renewals.
- Built and maintained strong relationships with vendors and clients who service the property.
- Developed marketing strategies to attract new tenants, ultimately improving occupancy rates.
- Optimized unit turnover times by working closely with maintenance staff to prioritize repairs and cleaning tasks.
Leasing Consultant
Scully
07.2021 - 08.2024
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted 900+ units with renewals, leases, and customer support.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
Assistant Restaurant and Hotel Manager
Washington House Restaurant
06.2018 - 07.2021
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Handled approximately 50 calls and emails per day to assist guests, customers, and vendors.
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
Education
Bachelor Of Arts - American History
East Stroudsburg University of Pennsylvania
East Stroudsburg, PA01.2017
Skills
- Customer Service
- Building Rapport
- Fair Housing Policies
- Communication
- Technology
- Punctuality
- Reliability
- Multitasking
- Retaining Information
Timeline
Leasing Manager
Greystar
08.2024 - Current
Leasing Consultant
Scully
07.2021 - 08.2024
Assistant Restaurant and Hotel Manager
Washington House Restaurant
06.2018 - 07.2021
Bachelor Of Arts - American History
East Stroudsburg University of Pennsylvania
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