Summary
Overview
Work History
Education
Skills
Timeline
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Jillian Swope

West Chester,PA

Summary

Results-driven professional with 6 years of experience in customer satisfaction. Known for strong attention to detail, a dedicated work ethic, and the ability to deliver high-quality results in fast-paced environments. Skilled in process improvement, problem-solving, and meeting deadlines while maintaining accuracy. Ready to contribute expertise and drive success.

Overview

7
7
years of professional experience

Work History

Leasing Manager

Greystar
08.2024 - Current
  • Handled resident ledgers, online and physical payment processing, and court documents for 200+ units.
  • Collected, completed, and processed lease applications and renewals.
  • Built and maintained strong relationships with vendors and clients who service the property.
  • Developed marketing strategies to attract new tenants, ultimately improving occupancy rates.
  • Optimized unit turnover times by working closely with maintenance staff to prioritize repairs and cleaning tasks.

Leasing Consultant

Scully
07.2021 - 08.2024
  • Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
  • Assisted 900+ units with renewals, leases, and customer support.
  • Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
  • Conducted thorough market research to stay informed of current trends and competitor offerings.

Assistant Restaurant and Hotel Manager

Washington House Restaurant
06.2018 - 07.2021
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
  • Handled approximately 50 calls and emails per day to assist guests, customers, and vendors.
  • Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.

Education

Bachelor Of Arts - American History

East Stroudsburg University of Pennsylvania
East Stroudsburg, PA
01.2017

Skills

  • Customer Service
  • Building Rapport
  • Fair Housing Policies
  • Communication
  • Technology
  • Punctuality
  • Reliability
  • Multitasking
  • Retaining Information

Timeline

Leasing Manager

Greystar
08.2024 - Current

Leasing Consultant

Scully
07.2021 - 08.2024

Assistant Restaurant and Hotel Manager

Washington House Restaurant
06.2018 - 07.2021

Bachelor Of Arts - American History

East Stroudsburg University of Pennsylvania

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Jillian Swope