Jillian Thorpe
Columbus,OH
Summary
Reliable professional with over 8 years of experience in customer service and food and beverage operations. Known for strong multitasking abilities and team collaboration, effectively delivering outstanding guest experiences while maintaining operational efficiency.
Overview
11
11
years of professional experience
Work History
Flight Attendant
American Airlines
Chicago, IL
11.2023 - Current
- Ensured passenger safety by conducting pre-flight briefings and emergency procedure demonstrations.
- Delivered exceptional customer service, addressing passenger needs and resolving issues promptly.
- Collaborated with crew members to maintain efficient cabin operations during flights.
- Assisted in maintaining cleanliness and organization of cabin environment throughout the flight.
- Managed in-flight inventory, ensuring availability of supplies for passenger comfort and satisfaction.
Key Holder, Sales Associate
Pitaya
Columbus, OH
11.2014 - 01.2026
- Supervised daily operations to ensure efficient store functioning and exceptional customer service.
- Trained and mentored staff on sales techniques and product knowledge to enhance team performance.
- Managed inventory control processes, reducing stock discrepancies and ensuring accurate product availability.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Coordinated employee schedules, ensuring adequate coverage during peak hours for optimal service delivery.
Server, Bartender
Chophouse|614
Columbus
04.2021 - 10.2023
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed multiple tables efficiently in fast-paced environment, prioritizing tasks for optimal service.
- Collaborated with kitchen staff to ensure timely food preparation and accurate order fulfillment.
- Assisted in training new servers on menu items, service standards, and POS system operations.
- Resolved customer complaints promptly, enhancing overall dining experience and maintaining loyalty.
- Suggested menu items based on customer preferences, increasing sales through personalized recommendations.
- Maintained cleanliness and organization of dining area, adhering to health and safety regulations.
- Served food and beverages promptly with focused attention to customer needs.
Server, Bartender
Miller's Ale House
Columbus, OH
03.2015 - 05.2020
- Participated in team meetings to discuss service improvements and share best practices among staff.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
Bachelor of Arts - Fashion Merchandising
The Ohio State University
Columbus, Ohio, OH12-2016
Skills
- Customer service
- Strong work ethic
- Attention to detail
- Reliability and punctuality
- Time management
- Food and beverage service
Timeline
Flight Attendant
American Airlines
11.2023 - Current
Server, Bartender
Chophouse|614
04.2021 - 10.2023
Server, Bartender
Miller's Ale House
03.2015 - 05.2020
Key Holder, Sales Associate
Pitaya
11.2014 - 01.2026
Bachelor of Arts - Fashion Merchandising
The Ohio State University