Jilliane Santiago-Stokes

• Implemented new policies and educated staff on changes.
• Coordinated, monitored, assigned, and documented patient and clinical care activities.
• Upheld quality assurance procedures to maintain patient safety and satisfaction.
• Mentored junior staff members, fostering a culture of professional growth and continuous improvement within the clinical team.
• Supervised and managed daily activities of clinical team consisting of physicians, nurses, and support staff.
• Identified areas of opportunity for process improvements, leading efforts to implement changes that resulted in enhanced operational efficiency across all aspects of the clinic''s function.
• Built strong relationships with patients and families for optimized care satisfaction.
• Ordered all pharmacy/office supplies and kept check on inventory levels.
• Removed trash and straightened counters to keep pharmacy area clean and neat.
• Collaborated with nurse manager to maintain daily operations.
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• Managed patient scheduling and coordinated appointments to enhance clinic efficiency.
• Assisted in patient intake, ensuring accurate documentation of medical histories and vital signs.
• Performed routine laboratory tests and processed specimens with precision and care.
• Educated patients on treatment plans and medication instructions, fostering adherence to health regimens.
• Collaborated with healthcare providers to streamline workflows and improve patient care quality.
• Mentored junior staff in clinical procedures, promoting best practices and enhancing team performance.
• Supported ongoing quality improvement initiatives within the practice through active participation in staff meetings, professional development opportunities, and continuous selfassessment.
• Improved patient satisfaction with compassionate and attentive support during appointments and follow-up calls.
• Assisted physicians in providing quality care by accurately performing clinical tasks, such as taking vital signs and administering medications
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Assisted physicians with minor orthopedic procedures.
• Chart prep for assigned Orthopedic Surgeon and Physician assistant.
• Worked alongside Surgeon and Physician assistant in clinic placing x-ray orders, all DME orders, referrals to all other specialties, placing orders for any extra imaging needed such as MRI, CT and ultrasounds. Scheduling all follow up appointments.
• Responsible for responding to all of the in basket messages and patient advice request in MY Chart.

Completed a broad-based curriculum emphasizing critical thinking, written and verbal communication, mathematics, social sciences, and humanities. Developed strong analytical, problem solving, research, and interpersonal skills while building a solid academic foundation for advanced and professional development to continue my nursing degree.