Jillian Faith Jackson
Sleepy Hollow,IL
Summary
Customer service professional with a proven track record in creating welcoming environments and enhancing client satisfaction. Demonstrated ability in managing inquiries effectively and maintaining organization in fast-paced settings, contributing to overall team success.
Overview
10
10
years of professional experience
Work History
Receptionist
Spa Bleu
West Dundee, Illinois
09.2023 - Current
- Greeted clients warmly and managed front desk operations at a luxury spa.
- Answered phone calls and responded to inquiries about services and promotions.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments using spa management software to optimize therapist availability.
- Maintained cleanliness and organization of reception area for a welcoming atmosphere.
Flight Attendant
United Airlines
Newark, NJ
01.2023 - 08.2023
- Anticipated passenger needs to enhance comfort and ensure enjoyable flights.
- Instructed passengers on safety and emergency procedures and answered questions related to flight.
- Demonstrated safety equipment and procedures to meet FAA guidelines.
- Completed training in customer service, conflict resolution, and safety procedures to remain compliant with current regulations.
- Participated in pre-flight briefings to coordinate flight details, weather updates, and service plans.
- Conducted preflight checks to assess general condition and cleanliness of aircraft.
Server
Bleuroot
West Dundee, IL
05.2019 - 01.2023
- Provided exceptional service to high volume of daily customers.
- Greeted customers, answered questions, and recommended specials to enhance dining experience.
- Engaged with customers to ensure satisfaction by replenishing drinks and providing condiments, napkins, and other items.
- Demonstrated strong customer service by building lasting relationships with employees and guests.
- Operated POS terminals to input orders, split bills, and calculate totals.
Dog Daycare Attendant
Pampered Pet Services Resort And Spa
East Dundee, IL
07.2016 - 09.2018
- Cultivated long-term client relationships and fostered strong bonds with animals through consistent interaction.
- Provided daily care for pets in owners' absence, ensuring their well-being and comfort.
- Supervised animals during group play sessions, identifying signs of aggression or fear to ensure safety.
- Documented unusual behaviors and promptly informed owners to address health concerns.
- Fed animals twice daily and refilled water dish frequently with fresh supply.
- Disposed of animal waste and droppings and performed animal cleaning tasks.
- Maintained clean and orderly play yards, kennels and cages.
Education
Associate of Arts - Liberal Arts And General Studies
Elgin Community College
Elgin, IL12-2019
Skills
- Appointment Scheduling
- Client Relationship Management
- Dining Customer Service
- Administrative Tasks
- Safety Protocol Compliance
- Operations Analysis
- Process Optimization
- Work planning
- Problem-Solving
- Goal Setting
- Communication skills
- Conflict resolution
- Service Oriented
Additional Information
- Advocate Sherman Hospital Volunteer 2015-2017
Timeline
Receptionist
Spa Bleu
09.2023 - Current
Flight Attendant
United Airlines
01.2023 - 08.2023
Server
Bleuroot
05.2019 - 01.2023
Dog Daycare Attendant
Pampered Pet Services Resort And Spa
07.2016 - 09.2018
Associate of Arts - Liberal Arts And General Studies
Elgin Community College