Jillian Peterson
Palm Coast,FL
Summary
Detail-oriented Hospital Receptionist with extensive experience in front desk operations and appointment scheduling. Skilled in maintaining accurate records and fostering communication among staff to enhance workflow. Focused on elevating patient experiences through efficient service and empathetic interaction.
Overview
4
4
years of post-secondary education
3
3
years of professional experience
Work History
Host
The Golden Lion Cafe
Flagler Beach, FL
08.2026 - Current
- Welcomed guests warmly at entrance, creating inviting atmosphere
- Greeted guests and gathered information to seat groups or place on the waitlist.
- Managed waitlist and seating flow for dining room and patio areas
- Coordinated guest seating arrangements with servers and kitchen staff to optimize service flow
- Monitored dining room activity to ensure efficient front-of-house operations
- Maintained clean host stand, menus, and entryway appearance
Server/host
Compass by Margaritaville
Palm Coast, FL
03.2026 - 08.2026
- Greeted guests at Compass by Margaritaville with warm, welcoming service
- Presented menus, daily specials, and house features to arriving guests
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Took food and beverage orders with accuracy and attention
- Coordinated with kitchen staff to deliver timely meals and drinks
- Gathered guest feedback on food and service, resolved issues, and ensured timely replenishment of items.
- Trained new employees on job responsibilities, ensuring smooth onboarding and adherence to service standards.
- Garnished dishes and beverages to enhance visual appeal, contributing to an elevated dining experience. to serve visually appealing menu items.
Front desk receptionist
Realty Exchange
Palm Coast, FL
06.2025 - 01.2026
- Provided a friendly greeting to visitors, creating a welcoming atmosphere. and clients at Realty Exchange front desk
- Responded to incoming calls, facilitated communication between clients and agents, and routed real estate inquiries efficiently.
- Organized and scheduled appointments for agents and clients to ensure efficient use of time. for agents, clients, and property showings
- Ensured a tidy and professional reception area to enhance client experience. and client waiting space
- Supported agents with paperwork and office documentation to streamline daily operations.
- Executed data entry tasks to maintain accurate records of customer information in computer systems.
- Performed basic bookkeeping tasks to track financial transactions and document filing.
- Responded to inquiries and room requests made online, by phone, and via email.
Server
The Waffle Cone
Flagler Beach, FL
03.2024 - 07.2025
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Prepared menu items using The Waffle Cone recipe and presentation guidelines
- Assisted in training new servers.
- Maintained supply levels of toppings, napkins, and other essentials to support seamless service.
- Cleaned tables, counters, and dining areas throughout shift
- Displayed enthusiasm and knowledge about menu items to enhance guest experience and support informed dining choices.
- Provided guidance to new servers to enhance their service skills.
Decorator
Swillerbees
Ormond Beach, FL
05.2025 - 06.2025
- Decorated donuts with glazes, icings, sprinkles, and fillings for bakery display
- Arranged desserts in cases for Swillerbees's bakery presentation and service.
- Prepared decorating tools, pastry bags, and display supplies for daily use.
- Arranged desserts in cases for Swillerbees’ bakery presentation and service.
- Maintained a clean work environment during the installation process.
- Restocked and organized counter display with fresh desserts and baked goods for optimal presentation stocked and labeled with fresh desserts and baked goods.
- Cleaned decorating tools, trays, and workstations after production shifts
- Maintained a clean work environment during the installation process.
- Followed food safety, sanitation, and allergy handling procedures in bakery workspace
Education
Matanzas High School
Palm Coast, FL 08.2022 - 05.2026
Skills
- Guest relations
- Customer service
- Restaurant POS
- Appointment scheduling
- Cash handling
- Online reservations
- Telephone reception
- Multitasking
- Team coordination
- Team collaboration
- Customer engagement
- Up-selling techniques
- Front desk operations
- Hospitality and accommodation
- Staff coordination
LANGUAGES
English
Timeline
Host
The Golden Lion Cafe
08.2026 - Current
Server/host
Compass by Margaritaville
03.2026 - 08.2026
Front desk receptionist
Realty Exchange
06.2025 - 01.2026
Decorator
Swillerbees
05.2025 - 06.2025
Server
The Waffle Cone
03.2024 - 07.2025
Matanzas High School
08.2022 - 05.2026