JILLISA COUTARD
Waltham,MA
Summary
Encouraging leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Leased Housing Coordinator
Newton Housing Authority
04.2024 - Current
- Assisted in the administration and management of Special Leased Housing Programs, State Family Public Housing, and conducted application intake and eligibility determination for tenants.
- Acted as Property Manager at Hamilton Grove, coordinating tenant social events, property upgrades, and maintaining regular office hours on-site.
- Managed financial reconciliations and submissions for Hamilton Grove Program with MassHousing, and prepared reports for annual audits and regulatory compliance.
- Developed and maintained waiting lists, conducted tenant selection processes, and prepared lease agreements, ensuring adherence to NHA policies and procedures.
Realtor
Keller Williams Boston Northwest
02.2022 - Current
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
Section 8 Coordinator
Waltham Housing Authority
12.2018 - 08.2022
- Conduct annual and interim recertification’s
- Facilitate and mediate communication between clients and landlords
- Process leasing activity
- Respond to inquiries, phone calls, correspondence and emails in a timely and responsive manner
- Maintain proper maintenance of client files to ensure accuracy according to HUD (Housing Urban Development) regulations and WHA administrative policies and procedures.
Occupancy Specialist
Boston Housing Authority
07.2017 - 11.2018
- Application intake and process for public housing and Section 8/Leased Housing Programs
- Conducts screening process on applicants nearing the top of the wait list
- Yearly updates on applicants who remain on waitlist for over a year
- Home visits and inspections
- Familiarity with completing requests for Reasonable Accommodation
- Follow HUD regulations
Developmental Service Worker
Developmental Services
04.2016 - 07.2017
- Provide direct care services and supports to individuals with intellectual and developmental disabilities
- Assist in the development and implementation of habilitative, behavioral and recreational programs in accordance with the Individual Service Plan
- Coordinate with direct supervisor to ensure successful implementation of individual service plan, use of appropriate methods, coordination of services and crisis intervention
- Transport individuals to work, recreational activities and other engagements as needed
- Maintain individuals’ confidentiality and records; preserve individuals’ human rights by complying with applicable laws and regulations.
Case Manager
South Middlesex Opportunity Council
07.2014 - 02.2016
- Assess each family’s housing and supportive service’s needs
- Provide housing search assistance to clients and
- Access funds and/or maximize income in order to obtain and maintain permanent housing
- Develop the initial Re-Housing Plan for each family and assure a seamless transition for follow up on the plan as families move into housing
- Maintain accurate client records and collect and enter all required data into the required HMIS database and ETO
- Maintain confidentiality of clients, employees and agency information in accordance with federal and state laws and funder requirements.
Education
Real Estate License - Real Estate
American Real Estate Academy
Weston, MA01-2023
Bachelor’s Degree - Human Services
University of Massachusetts
05.2017
Skills
- SKILLS AND ABILITIES
- Able to work with cross-culturally and cross-generationally
- Familiarity with Centralized Waitlist Database
- Understanding of Fair Housing Act
Languages
Spanish
Native or Bilingual
Timeline
Leased Housing Coordinator
Newton Housing Authority
04.2024 - Current
Realtor
Keller Williams Boston Northwest
02.2022 - Current
Section 8 Coordinator
Waltham Housing Authority
12.2018 - 08.2022
Occupancy Specialist
Boston Housing Authority
07.2017 - 11.2018
Developmental Service Worker
Developmental Services
04.2016 - 07.2017
Case Manager
South Middlesex Opportunity Council
07.2014 - 02.2016
Bachelor’s Degree - Human Services
University of Massachusetts
Real Estate License - Real Estate
American Real Estate Academy
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