Jill Marie Manno
Summary
Proven track record in enhancing service quality, while, demonstrating exceptional communication skills and customer relationships. Expert in pairing beverages with meals, significantly improving guests satisfaction. Mastery in creating a welcoming atmosphere through professional and friendly interactions, embodying the requisite skills, essential for hospitality excellence.
Overview
35
35
years of professional experience
Work History
Restaurant Server
Alta Coffee Service
11.2023 - 04.2024
Waited and served quests
Understood menu and daily specials
Maintained a friendly and professional attitude
Made sure customers were satisfied
Restaurant Server
Sabatino's Lido Shipyard
01.2007 - 10.2023
Understood menu, wine list and chef specials
Instructed guests on menu specials, took food and beverage orders, and answered any questions professionally
Recommended perfect beer and wine pairings according to customers tastes and food selection
Expert on giving the guests a wonderful experience
Cultivated a very large following of loyal customers that requested my service
Restaurant Server
Spaghettini Italian Grill And Lounge
07.1989 - 12.2005
Weekly food and wine training
Developed extensive wine knowledge
Understood weekly specials, menu and wine list
Instructed guests on menu and took food and beverage orders
Made beer and wine recommendations based on guests food orders
Education
Associate of Arts - General Studies
Orange Coast College
Costa Mesa, CA06.1992
High School Diploma -
Los Alamitos High School
Los Alamitos, CA06.1985
Skills
- Personal People Skills
- Wine & Food Knowledge
- Service Quality
- Professional Server
- Team Player
Exercising, traveling and family
I am an exercise enthusiast and consistently have maintain a rigorous workout schedule. Enjoy travelling with my family experiencing new restaurants, museums and cultures throughout my travels.
Timeline
Restaurant Server
Alta Coffee Service
11.2023 - 04.2024
Restaurant Server
Sabatino's Lido Shipyard
01.2007 - 10.2023
Restaurant Server
Spaghettini Italian Grill And Lounge
07.1989 - 12.2005
Associate of Arts - General Studies
Orange Coast College
High School Diploma -
Los Alamitos High School