Summary
Overview
Work History
Education
Skills
Websites
Certification
LANGUAGES
Timeline
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Jilynn Saragoza

Jilynn Saragoza

San Diego,CA

Summary

I am a professional remembered for my authenticity, transparency, and curiosity. With an expansive education on intersectionality, I have a gift for connecting with, guiding, and uplifting others.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Shift Lead & Assistant Store Manager

Starbucks
04.2019 - Current
  • April 2019 - Present Shift Lead
  • September 2021 - June 2022 Assistant Store Manager
  • Consistently maintaining a top contending customer connection score of 98% throughout each district
  • Developing monthly, quarterly and annual profit and loss statements and balance sheets.
  • Boosting customer loyalty through personable interactions, addressing inquiries promptly, and offering tailored product recommendations.
  • Developed and implemented training protocols for AI data accuracy and consistency.

Administrative Assistant

Sunlight Solar Inc
01.2023 - 08.2025
  • Streamlined office operations by implementing improved filing systems and digital documentation processes.
  • Assisted in project management tasks, tracking progress and reporting updates to stakeholders.
  • Enhanced customer satisfaction by resolving inquiries and complaints through effective communication.
  • Managed scheduling and calendar coordination for executive leadership, ensuring efficient time management.
  • Developed and implemented HR policies to enhance organizational effectiveness.
  • Crafted custom, laser engraved placards, ensuring they complied with all electrical, power, and solar laws.

Shift Lead

Urbane Cafe
11.2018 - 03.2019
  • Trained and mentored new staff on service protocols and food safety practices.
  • Addressed customer concerns promptly, fostering positive relationships and promoting brand loyalty.
  • Streamlined inventory management processes to enhance efficiency and reduce waste.

Seasonal Sales Associate

Lucky Brand Jeans
09.2018 - 01.2019
  • Developed strong relationships with customers, fostering loyalty and repeat business.
  • Assisted in inventory management, ensuring accurate stock levels and timely replenishment.

Shift Lead

Jamba Juice
08.2016 - 08.2018
  • Conducted performance evaluations, providing constructive feedback to enhance team development and productivity.
  • Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.

Education

BA - Gender, Women and Sexuality Studies

Arizona State University
Tempe, AZ
10.2024

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Moorpark College
Moorpark, CA
08.2021

Skills

  • CRM software
  • MS word, excel, and outlook
  • SAP HR reporting
  • Relationship building
  • Adaptability and flexibility
  • Meticulous attention to detail
  • AI and automation tools

Websites

Certification

Food Safety Management

Certified Coffee Master

LANGUAGES

English
Spanish

Timeline

Administrative Assistant

Sunlight Solar Inc
01.2023 - 08.2025

Shift Lead & Assistant Store Manager

Starbucks
04.2019 - Current

Shift Lead

Urbane Cafe
11.2018 - 03.2019

Seasonal Sales Associate

Lucky Brand Jeans
09.2018 - 01.2019

Shift Lead

Jamba Juice
08.2016 - 08.2018

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Moorpark College

BA - Gender, Women and Sexuality Studies

Arizona State University

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