Jim Jameson
Summary
Proven leader in retail management with a track record of enhancing customer experience and engagement at Bed Mart Inc. Skilled in inventory control and problem-solving, adept at driving sales. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
30
30
years of professional experience
Work History
Assistant Store Manager
Floor Trader
Lawrence, KS
09.2021 - 01.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
Installation and Service Technician
Labonte Excavating
Perry, KS
09.2019 - 08.2021
- Continuously updated knowledge of industry trends, new technologies, and best practices through ongoing professional development.
- Minimized return visits by performing thorough quality checks after completing each installation or repair job.
- Managed equipment inventory, ensuring the availability of necessary parts and supplies for timely installations and repairs.
- Improved client relationships through clear communication regarding expectations, project timelines, and potential issues during installations or repairs.
- Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
Sales Associate
Benchmark Industries
Olathe, KS
01.2013 - 08.2019
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
Retail Sales Manager
Bed Mart Inc
Lawrence, KS
06.1994 - 12.2012
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
- Maintained a clean and organized storefront at all times by enforcing strict housekeeping standards across the entire team.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed day-to-day staffing and handled scheduling for all store employees.
Education
Associate of Business Administration - Business Administration
Northern Arizona University
Flagstaff, AZ05.2018
Skills
- Customer Service and Engagement
- Inventory Control
- Customer experience
- Problem-Solving
- Retail Operations
- Attention to Detail
Timeline
Assistant Store Manager
Floor Trader
09.2021 - 01.2024
Installation and Service Technician
Labonte Excavating
09.2019 - 08.2021
Sales Associate
Benchmark Industries
01.2013 - 08.2019
Retail Sales Manager
Bed Mart Inc
06.1994 - 12.2012
Associate of Business Administration - Business Administration
Northern Arizona University
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