Jim Solano
Parma,Ohio
Summary
Dynamic professional with extensive experience as a Dispatcher at Universal Intermodal, excelling in driver communication and customer relations. Proven track record in enhancing operational efficiency and resolving conflicts, leading to improved customer satisfaction. Adept at schedule management and decision-making, fostering strong relationships to drive business success.
Overview
8
8
years of professional experience
Work History
Dispatcher
Universal Intermodal
Cleveland, OH
05.2022 - Current
- Direct dispatching, routing, and tracking of roughly 50-75 owner / operator vehicles.
- Maintain updated and detailed records of calls in physical and electronic database.
- Oversee route and condition of field units to manage daily schedule and maintain organized shifts.
- Track delivery progress to identify possible delays and provide real-time updates to customers.
- Process invoices and payments for dispatched orders to provide proof of transaction.
- Analyze customer feedback and provided solutions to improve customer service.
- Communicate with drivers and personnel to coordinate timely delivery of goods and materials.
- Manage conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
Baseball Instructor
D-BAT Middleburg
Middleburg Heights, OH
01.2019 - Current
- Develop individualized training programs to enhance player skills and performance.
- Conduct group and one on one lessons focusing on batting, pitching, and fielding.
- Evaluate player progress through regular assessments and provided constructive feedback.
General Manager
D-BAT Middleburg
Middleburg Heights, OH
01.2019 - 05.2022
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
Volunteer Baseball Coach
Mercyhurst University
Erie, PA
01.2018 - 12.2018
Education
Bachelor Of Hospitality Management -
Mercyhurst University
Erie, PA12.2017
Skills
- Decision-making
- Verbal and written communication
- Customer relations
- Customer service
- Schedule management
Timeline
Dispatcher
Universal Intermodal
05.2022 - Current
Baseball Instructor
D-BAT Middleburg
01.2019 - Current
General Manager
D-BAT Middleburg
01.2019 - 05.2022
Volunteer Baseball Coach
Mercyhurst University
01.2018 - 12.2018
Bachelor Of Hospitality Management -
Mercyhurst University