HTML
Jim Tryon
Entry-Level Developer
Puyallup,WA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Lindal Cedar Homes
Seattle, WA
11.2023 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Responded to customer requests for products, services, and company information.
Customer Service Associate
Lowe's
Puyallup, WA
01.2022 - 11.2023
- Informed customers about special promotions and provided detailed information for various products.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided training and support to new associates to help provide high-quality customer service.
- Increased revenue by cross-selling and upselling products and services.
- Provided customer feedback to management and identified areas of improvement for products and services.
Technical Instructor
Bates Technical College
Tacoma, WA
01.2023 - 03.2023
- Led syllabus preparation based on detailed breakdowns of technical concepts.
- Collaborated with technical manager to identify key areas necessitating training based on software and equipment design.
- Blended traditional learning approaches with existing and new technologies and used variety of learning tools to create and deliver learning programs that produced results.
- Acted as second-tier technical resource for helpdesk and assisted with answering technical questions.
- Observed and evaluated students' work to determine progress, provide feedback, and make suggestions for improvement.
- Provided instructional handouts, texts, audiovisual aids and other materials to facilitate learning.
Teaching Fellow
LaunchCode
Seattle, WA
03.2017 - 09.2017
- Provided mentoring, gave advice on study skills and helped students with learning problems.
- Delivered tutoring services to help students grasp course material and improve grades.
- Offered office hours and one-on-one meetings with students to provide additional support and guidance to students.
- Planned and delivered lectures and course materials to communicate course content and provide students with subject matter knowledge.
- Provided individual and group instruction to tailor teaching approaches to different student needs.
- Collaborated with staff in curriculum reviews to improve course and program offerings.
- Advised and mentored students on navigating academic and professional goals with support and guidance.
Education
Bachelor of Applied Science - Software Development
Green River College
Auburn, WA 09.2014 - 2016.06
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Software
CSS
JavaScript
PHP
C
SQL
Timeline
Customer Service Representative
Lindal Cedar Homes
11.2023 - Current
Technical Instructor
Bates Technical College
01.2023 - 03.2023
Customer Service Associate
Lowe's
01.2022 - 11.2023
Teaching Fellow
LaunchCode
03.2017 - 09.2017
Bachelor of Applied Science - Software Development
Green River College
09.2014 - 2016.06
Similar Profiles
Aryan GuptaAryan Gupta
Business Development - Real Estate - Co-Founder/Project Manager at Cedar HomesBusiness Development - Real Estate - Co-Founder/Project Manager at Cedar Homes
Graesen SmithGraesen Smith
Vice-President/Secretary at Premier Homes of Cedar CreekVice-President/Secretary at Premier Homes of Cedar Creek
Kayla AndersonKayla Anderson
Intermediate Interior Designer at Green Cedar HomesIntermediate Interior Designer at Green Cedar Homes
Daisy RamosDaisy Ramos
Substitute Teacher at Franklin Pierce SchoolsSubstitute Teacher at Franklin Pierce Schools
McClira JacksonMcClira Jackson
Freight Operations Supervisor at XPO LogisticsFreight Operations Supervisor at XPO Logistics