Jimena Barrera
San Antonio,TX
Summary
Achieved timely task completion by leveraging strong communication and organizational skills. Enhanced team dynamics through quick adaptation to new challenges. Established a dependable work ethic that contributed to overall team success.
Overview
6
6
years of professional experience
Work History
Office Manager
MAJESTIC CLEANERS
2020.01 - Current
- Implemented office procedures, creating streamlined processes.
- Resolved customer inquiries and complaints with timeliness and professionalism.
- Purchased office supplies and equipment to replenish inventory.
- Developed and monitored office budgets and processed payroll.
- Acted as point person for office equipment setup and end-user training and support.
- Delivered quality customer service to staff and customers.
Office Manager
PLANCH-ARTE CLEANERS
2019.06 - 2019.12
- Supervised administrative staff, driving front office operations and continuous workflow.
- Resolved customer inquiries and complaints with timeliness and professionalism.
- Delivered quality customer service to staff and customers.
- Purchased office supplies and equipment to replenish inventory.
- Acted as point person for office equipment setup and end-user training and support.
- Developed and monitored office budgets and processed payroll.
Customer Service Representative
LogixHealth
2023.05 - 2023.12
- Achieved enhanced operational efficiency by resolving customer inquiries through various communication channels. Identified trends in customer feedback to drive impactful service improvements. Reduced resolution time significantly by optimizing complaint handling processes. Developed strategies for managing high call volumes during peak periods to uphold service standards. Resolved disputes effectively in high-stress situations through professional handling. Fostered customer loyalty and repeat business by addressing complaints with empathy. Secured satisfactory resolutions for escalated calls, benefiting both customers and the organization. Increased customer satisfaction by promptly addressing concerns and providing accurate information. Ensured thorough documentation of customer interactions for effective follow-up and resolution. Responded efficiently to customer requests for products, services, and company information. Collaborated with team members to create best practices for consistent service delivery. Converted potential negative reviews into positive testimonials through successful negotiation with dissatisfied customers. Enhanced product knowledge and skills through participation in training programs.
Education
High School Diploma - undefined
Rio Grande City High School
Rio Grande City, TexasSkills
- Policy and Procedure Modification
- Customer Relations
- Project Management
- Microsoft Office
- Clerical Support
Languages
English - Native
Spanish - Native
Timeline
Customer Service Representative
LogixHealth
2023.05 - 2023.12
Office Manager
MAJESTIC CLEANERS
2020.01 - Current
Office Manager
PLANCH-ARTE CLEANERS
2019.06 - 2019.12
High School Diploma - undefined
Rio Grande City High School