Jimena Chavez-Arteaga
Conover,NC
Summary
Developed skills in fast-paced retail environments, ready to transition into new field. Demonstrates keen ability to connect with customers and facilitate positive interactions. Committed to leveraging these transferrable skills in dynamic and collaborative setting.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Associate
Cricket Wireless
Conover, NC
12.2024 - 03.2025
- Assisted customers with product selection and provided detailed information on services.
- Processed transactions accurately using point-of-sale systems to ensure smooth customer experiences.
- Maintained knowledge of current promotions and plans to effectively address customer inquiries.
- Collaborated with team members to achieve sales targets through effective communication and support.
- Trained new staff on operational procedures and best practices for customer service excellence.
- Resolved customer complaints efficiently, enhancing overall satisfaction and loyalty.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Answered customer questions about sizing, accessories, and merchandise care.
Cashier
Hernandez Ice Cream Parlor
Newton, NC
05.2021 - 08.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced at end of shifts.
- Assisted customers with product inquiries, enhancing shopping experience.
- Collaborated with team members to ensure smooth store operations.
- Built relationships with customers to encourage repeat business.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
Expeditor
Chick-Fil-A
Hickory, NC
04.2021 - 09.2021
- Coordinated food orders with kitchen staff to ensure timely delivery and accuracy.
- Managed communication between front-of-house and back-of-house teams, enhancing service efficiency.
- Implemented inventory tracking system to reduce waste and improve stock management.
- Enhanced customer satisfaction by ensuring timely and accurate delivery of food orders.
- Promoted a high level of customer satisfaction by addressing any concerns or issues promptly and professionally.
- Provided attentive service and proactively assessed guest needs.
- Assisted customers with carry-out service.
Education
High School Diploma -
Newton Conover High School
Newton NcSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Client service
- Reliable and punctual
- Fast and efficient
Certification
Certification in Phlebotomy
Certification in Food Handling
Certification in Adobe Video and Visual Design
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Associate
Cricket Wireless
12.2024 - 03.2025
Cashier
Hernandez Ice Cream Parlor
05.2021 - 08.2023
Expeditor
Chick-Fil-A
04.2021 - 09.2021
High School Diploma -
Newton Conover High School