Jimena Monserrath Ortiz Rodas
Medford,NY
Summary
Dynamic sales professional with a proven track record at Macy's, excelling in customer service and inventory management. Adept at enhancing customer satisfaction through tailored recommendations and effective problem-solving. Recognized for optimizing store layouts to boost sales and fostering teamwork to achieve goals. Strong cash handling skills ensure accuracy in transactions.
Overview
8
8
years of professional experience
Work History
Sales Associate
B&R Savage
Medford, NY
02.2023 - 02.2026
- Assisted customers in selecting products, enhancing overall shopping experience.
- Maintained organized merchandise displays, contributing to store aesthetics and product visibility.
- Handled point-of-sale transactions accurately, ensuring efficient checkout process.
- Collaborated with team members to meet sales targets and improve service delivery.
- Identified customer needs and provided tailored product recommendations for enhanced satisfaction.
- Resolved customer inquiries and complaints promptly, fostering positive relationships and repeat business.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
Merchandise Associate
Macy's
Bay Shore, NY
01.2018 - 04.2020
- Managed inventory levels to ensure optimal stock availability and minimize shrinkage.
- Collaborated with team members to streamline restocking processes and improve efficiency.
- Analyzed sales trends to assist in inventory management and informed purchasing decisions.
- Implemented promotional strategies to increase foot traffic and boost sales performance.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Greeted, serviced, and thanked all customers.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Updated signage and price tags to reflect current sales.
- Optimized store layouts by strategically placing popular items in high visibility areas, drawing customer attention and increasing sales.
- Built end caps and aisle displays to highlight products and support latest promotions.
- Created attractive displays to promote items.
- Organized store merchandise racks by size, style, and color.
- Monitored and replenished display inventory and restructured according to available stock.
Education
High School Diploma - English Second Language
Suffolk County Community College
Selden, NY05-2018
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Goal oriented
- Exceptional customer service
- Money handling
- Cash register operation
- Client service
- Conflict resolution
- Sales expertise
- Customer needs assessment
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
B&R Savage
02.2023 - 02.2026
Merchandise Associate
Macy's
01.2018 - 04.2020
High School Diploma - English Second Language
Suffolk County Community College