Michelle Quilez
Cutler Bay,FL
Summary
Helpful Member Service Representative diffusing volatile customer situations, generating additional revenue and building productive relationships with both staff and customers. Customer-centered and friendly professional with five year background maintaining customer satisfaction and contributing to company success goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Member Services Representative WFH
VXI Global Solutions LLC
Miami, FL
04.2023 - 05.2024
- Answered incoming calls regarding membership benefits and services.
- Greeted customers in a friendly and professional manner.
- Handled customer complaints in an efficient and courteous manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted with the opening of new accounts and processed account maintenance requests.
- Tracked domain name registrations, renewals, expirations in order to maintain accurate records.
Customer Service Representative WFH
Alorica
Miami, FL
12.2020 - 04.2023
- Answered incoming calls in a timely manner and provided accurate information on products and services.
- Provided remote support to customers experiencing technical difficulties.
- Resolved customer complaints by identifying problems, researching solutions, and providing corrective action plans.
- Utilized computer systems to access accounts for research purposes.
- Researched, analyzed and diagnosed complex system problems.
Dental Assistant
CHI medical center
Miami, FL
05.2019 - 11.2020
- Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
- Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Educated patients on proper oral hygiene techniques and habits.
- Maintained a neat, clean and organized environment throughout the office.
- Conducted routine maintenance of equipment used in dentistry operations.
Education
Diploma in Dental Assisting -
florida career college
12.2022
High school diploma -
Booker T. Washington Senior High School
06.2009
Skills
- Remote
- Customer service
- Retail sales
- Technical support
- Phone Etiquette
- Call Management
- Typing proficiency
- Account updating
- Appointment Scheduling
- Microsoft PowerPoint
- Active Listening
Certification
- AHA Certification
- CPR Certification
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Member Services Representative WFH
VXI Global Solutions LLC
04.2023 - 05.2024
Customer Service Representative WFH
Alorica
12.2020 - 04.2023
Dental Assistant
CHI medical center
05.2019 - 11.2020
Diploma in Dental Assisting -
florida career college
High school diploma -
Booker T. Washington Senior High School