Jimerson Lyons
Nedrow,NY
Summary
Dedicated Sales Associate with a strong focus on customer service, sales strategy, and product knowledge. Proven ability to enhance store operations and provide exceptional service to drive customer satisfaction.
Overview
1
1
Language
1
1
Certification
10
10
years of professional experience
Work History
Sales Associate
Cliff's Local Market
East Syracuse, New York
06.2026 - Current
- Facilitated customer product selection by offering tailored recommendations.
- Greeted customers and provided exceptional customer service.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained organized sales floor and displays, enhancing overall shopping experience for customers.
- Restocked shelves with merchandise, optimizing product placement to attract customer attention.
- Operated cash register and processed transactions accurately, contributing to smooth customer experiences.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Processed transactions using a point-of-sale system.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Collaborated with team members to enhance store operations and service quality.
- Monitored inventory levels and reported shortages to management regularly.
- Answered incoming telephone calls to provide store, products and services information.
- Provided accurate information about products, prices and services.
- Handled customer complaints in a professional manner.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Sales Associate
Lowes Home Improvment
Camillus, New York
04.2026 - 07.2026
- Assisted customers in selecting products and provided recommendations.
- Upsold additional items based on customer interests and needs.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Described merchandise and explained use, operation and care.
- Processed transactions using a point-of-sale system.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Maintained up-to-date knowledge of store merchandise and policies.
- Developed promotional strategies to increase sales volume.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Tracked sales performance metrics to identify trends in market place.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Received and displayed product shipments on store retail shelves upon delivery.
- Adhered to company initiatives and achieved established goals.
- Built and maintained relationships with peers and upper management to drive team success.
Armed Security Officer
Private Security
Syracuse, NY
02.2017 - 03.2020
- Monitored premises to ensure safety and security of personnel and property.
- Managed access control by verifying identification and screening visitors.
- Addressed alarms and emergency situations with urgency.
- Maintained detailed reports of incidents, observations, and irregularities encountered.
- Trained new security staff on protocols, procedures, and emergency response measures.
- Implemented security measures to enhance the overall safety of the facility.
- Investigated reported incidents such as theft, vandalism, trespassing.
- Conducted security checks on personnel entering and exiting the premises.
- Patrolled assigned areas to detect suspicious activities and persons.
- Maintained safety of residents by conducting foot patrols, monitoring vehicle traffic and identifying unauthorized persons or vehicles on premises.
- Performed daily inspections of security equipment such as gates, locks, alarm systems, and radios, ensuring that they were operating properly.
- Responded quickly and appropriately to emergency situations, including medical emergencies, fire alarms, bomb threats.
- Wrote reports outlining thefts, unauthorized access violations, or other unusual occurrences to help support later criminal or civil actions.
- Participated in training exercises related to emergency response protocols.
- Interacted with customers in a professional manner while providing directions or responding to inquiries.
- Maintained order and safety while providing customer service and information to facility visitors.
- Communicated effectively with team members while coordinating efforts during shifts.
- Protected entrances by scanning individuals and bags via manual checks or x-ray machinery.
- Assisted in maintaining order during large events or gatherings.
- Monitored hazardous materials to enforce safety regulations and issued warnings.
- Provided friendly and professional assistance to employees, visitors and customers.
- Recorded essential details in shift logs to maintain operational transparency. and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Patrolled crowds during events to preserve order and promote security.
- Identified suspicious activity to determine appropriate response.
- Explained security protocols to employees and guests to promote readiness for emergency situations.
- Escorted individuals requiring personal protection to provide safe transport to specified locations.
Education
High School Diploma -
White Swan High School
White Swan, WA07-2010
Skills
- Customer service
- Product knowledge
- Sales tactics
- Sales strategies
- Upselling techniques
- Sales promotion
- Merchandise display
- Store layout design
- Merchandise stocking
- Inventory management
- Inventory tracking
- Order fulfillment
- POS system operation
- Payment processing
- Attention to detail
- Time management
- Compliance adherence
- Effective communication
- Teamwork
- Teamwork and collaboration
Languages
Spanish
Limited
Certification
- OSHA 30
- Carry & Conceal
- Forklift Operation Certified
- Warehouse Machinery
Accomplishments
- Performance Recognition
- Exemplary Customer Service
- Survey Feedback 100%
Timeline
Sales Associate
Cliff's Local Market
06.2026 - Current
Sales Associate
Lowes Home Improvment
04.2026 - 07.2026
Armed Security Officer
Private Security
02.2017 - 03.2020
High School Diploma -
White Swan High School