Jimita R. Jones
Cleveland,United States
Summary
Patient-focused professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Patient Concierge
University Hospitals of Cleveland
Cleveland, OH
07.2012 - 11.2023
- Greeted patients and visitors in a professional manner, providing information and assistance as needed.
- Maintained patient confidentiality while verifying insurance eligibility and benefits coverage.
- Assisted with the registration of new and existing patients by collecting demographic information, insurance information, medical history and other documentation.
- Reviewed all incoming physician orders for accuracy prior to entering into electronic health record system.
- Processed referrals and pre-authorizations for specialist visits, diagnostic testing, home health services, durable medical equipment and medication refills according to established policies and procedures.
- Developed effective strategies for addressing customer complaints in a timely manner.
- Provided assistance to patients with navigating the hospital facility.
- Maintained confidentiality of all patient information according to HIPAA guidelines.
- Served as an advocate for the needs of the patient population.
- Answered incoming calls promptly and professionally.
- Coordinated transportation for patients when needed.
Environmental Services Housekeeper
University Hospitals of Cleveland
Cleveland, OH
01.2009 - 06.2012
- Cleaned and sanitized patient rooms, bathrooms, offices and other areas according to prescribed procedures.
- Swept, mopped, scrubbed and waxed floors.
- Vacuumed carpets and upholstered furniture.
- Dusted furniture, pictures, window sills and other surfaces.
- Emptied trash receptacles and disposed of waste materials properly.
- Stocked linen closets with fresh linens as needed.
- Maintained cleaning equipment in a clean and orderly fashion.
- Replenished supplies such as soap, toilet paper and paper towels in restrooms.
Education
Diploma - Medical Billing & Coding
Sanford-Brown College
Middleburg Heights, Ohio03-2011
Skills
- Cultural Sensitivity
- Time management proficiency
- Medical terminology knowledge
- Appointment Scheduling
- Sterilization techniques
- Information Protection
- Patient Services
Certification
CHAA
Timeline
Patient Concierge
University Hospitals of Cleveland
07.2012 - 11.2023
Environmental Services Housekeeper
University Hospitals of Cleveland
01.2009 - 06.2012
Diploma - Medical Billing & Coding
Sanford-Brown College