Jimmy Espino
Provo
Summary
Friendly and compassionate Medical Receptionist with experience at Mountainlands Community Health Center. Skilled in patient scheduling, managing complex inquiries, and ensuring efficient front-desk operations. Takes pride in creating a welcoming environment for every patient while maintaining strict HIPAA compliance and confidentiality. BLS certified and committed to supporting high-quality patient care through clear communication and strong customer service.
Overview
5
5
years of professional experience
Work History
Medical Receptionist
Mountainlands Community Health Center
02.2023 - Current
- Coordinate patient scheduling, check-in, check-out, and payment collection to ensure smooth daily operations.
- Verify insurance coverage, demographics, and health history to maintain accurate and up-to-date patient records.
- Assist patients with completing required medical forms and documentation in a clear and supportive manner.
- Maintain strict confidentiality of patient information, adhering to HIPAA regulations and clinic policies.
- Provide compassionate customer service, creating a welcoming and comfortable environment for patients and their families.
Call Center Representative
Modere
07.2020 - 12.2022
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
High School Diploma -
Freedom Preparatory Academy
Provo, UT05-2020
Skills
- Great customer support etiquette
- Experienced in HIPAA compliance
- Versed in insurance verification
- BLS certified
- Productive patient scheduling
- Proactive patient callbacks
- Efficient comprehension to instruction
- Tech-proficient
- Quick to learn and apply
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Medical Receptionist
Mountainlands Community Health Center
02.2023 - Current
Call Center Representative
Modere
07.2020 - 12.2022
High School Diploma -
Freedom Preparatory Academy
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