
Results-driven professional with over 20 years of experience in customer service and around 8 years of experience in team leadership/coaching. Expertise in managing complex processes, ensuring compliance, and enhancing patient interactions to improve service.
Service Rep for Lab/ Service Rep for Central Reception/ Interim Lead for 6 months with central reception
Upholds KP's Policies & Procedures, Principles of Responsibilities & applicable state, federal & local laws
Performs pre-analytical phase of testing by bar coding, centrifuging, separating, mixing, logging & transporting specimens
Retrieves specimens for repeat testing, looks for stored or lost specimens & reports
Managed inventory and supply orders for designated area to ensure availability and compliance with operational needs
Receives & transports laboratory reports to the appropriate areas
Properly processes bar codes & accessions specimens
Prepares specimen for transportation to outside laboratories
Documents problem specimens
Maintains & monitors database for specimens sent to outside reference laboratories
Fostered courteous and cooperative relationships with public, patients, and personnel to enhance service quality and satisfaction
Follows directives from all supervisors, leads, & seniors
Registered patients upon arrival at the front desk.
Designed and conducted drills and fitness circuits to enhance athletes' coordination and skills.
Cultivated strong relationships among players, coaches, parents, and administrators to foster a supportive team environment.
Implemented safety protocols to ensure the well-being of athletes during practices and games.
Developed and implemented match strategies and organized practice schedules to optimize team performance.
Developed training programs for student-athletes to enhance performance and skills.
Evaluated player performance through regular assessments and feedback sessions.
Fostered a positive team culture focusing on respect, teamwork, hard work and discipline.
2018 California State Girls Wrestling Champions
2019 California State Girls Wrestling runner- ups
Operated mail sorter to efficiently process incoming and outgoing mail
Preparing license Plates Warehouse duties
Received shipments, ensuring timely inventory updates and accurate tracking
Ordering new supplies
Driving company car to deliver products
Executed project tasks from warehouse manager, contributing to team objectives
Managed entire appraisal process on over 200 files nationwide
Worked directly with management team in resolving complex and challenging assignments