Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jimmy Estrada

Sun Valley,CA

Summary

Results-driven professional with over 20 years of experience in customer service and around 8 years of experience in team leadership/coaching. Expertise in managing complex processes, ensuring compliance, and enhancing patient interactions to improve service.

Overview

15
15
years of professional experience

Work History

Service Representative

Kaiser Permanente
Panorama City, California
01.2016 - Current

Service Rep for Lab/ Service Rep for Central Reception/ Interim Lead for 6 months with central reception

Upholds KP's Policies & Procedures, Principles of Responsibilities & applicable state, federal & local laws

Performs pre-analytical phase of testing by bar coding, centrifuging, separating, mixing, logging & transporting specimens

Retrieves specimens for repeat testing, looks for stored or lost specimens & reports

Managed inventory and supply orders for designated area to ensure availability and compliance with operational needs

Receives & transports laboratory reports to the appropriate areas

Properly processes bar codes & accessions specimens

Prepares specimen for transportation to outside laboratories

Documents problem specimens

Maintains & monitors database for specimens sent to outside reference laboratories

Fostered courteous and cooperative relationships with public, patients, and personnel to enhance service quality and satisfaction

Follows directives from all supervisors, leads, & seniors

Registered patients upon arrival at the front desk.

Head Coach

LAUSD
San Fernando, California
11.2013 - 04.2021

Designed and conducted drills and fitness circuits to enhance athletes' coordination and skills.

Cultivated strong relationships among players, coaches, parents, and administrators to foster a supportive team environment.

Implemented safety protocols to ensure the well-being of athletes during practices and games.

Developed and implemented match strategies and organized practice schedules to optimize team performance.

Developed training programs for student-athletes to enhance performance and skills.

Evaluated player performance through regular assessments and feedback sessions.

Fostered a positive team culture focusing on respect, teamwork, hard work and discipline.

2018 California State Girls Wrestling Champions

2019 California State Girls Wrestling runner- ups

Fulfillment Clerk

MVSC
Agoura Hills, California
06.2014 - 06.2015

Operated mail sorter to efficiently process incoming and outgoing mail

Preparing license Plates Warehouse duties

Received shipments, ensuring timely inventory updates and accurate tracking

Ordering new supplies

Driving company car to deliver products

Executed project tasks from warehouse manager, contributing to team objectives

Appraisal Service Specialist

C2C Appraisal Services
Sherman Oaks, California
09.2011 - 08.2013

Managed entire appraisal process on over 200 files nationwide
Worked directly with management team in resolving complex and challenging assignments

  • Assisted in processing appraisal requests for residential properties.
  • Managed communication between clients and appraisers effectively.
  • Coordinated scheduling of appraisals to optimize workflow.

Education

High School Diploma -

San Fernando High School
San Fernando, CA
06-2002

Skills

  • Customer service
  • Data entry
  • Patient interaction
  • Inventory management
  • Specimen handling
  • Laboratory procedures
  • Team leadership
  • Performance evaluation
  • Athlete training
  • Training exercises
  • Season scheduling
  • Exercise management
  • Coaching meetings
  • Drill practice
  • Team Training

Languages

Spanish
Native/ Bilingual

Timeline

Service Representative

Kaiser Permanente
01.2016 - Current

Fulfillment Clerk

MVSC
06.2014 - 06.2015

Head Coach

LAUSD
11.2013 - 04.2021

Appraisal Service Specialist

C2C Appraisal Services
09.2011 - 08.2013

High School Diploma -

San Fernando High School
Jimmy Estrada