Jimmy Frizielle
Levittown,NY
Summary
Professional retail expert prepared for delivering exceptional customer service and driving sales. Proven experience in inventory management, customer engagement, and merchandising. Strong focus on team collaboration and adapting to changing needs. Reliable, results-driven, with excellent communication and problem-solving skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Associate
Lloyd’s Auto Sales
Hot Springs, AR
03.2025 - 12.2025
- Assisted customers in product selection, enhancing overall shopping experience.
- Managed inventory levels to ensure product availability and minimize stockouts.
- Trained new sales associates on company policies and customer service techniques.
- Developed promotional displays to drive sales and increase store visibility.
- Resolved customer complaints promptly, maintaining high satisfaction rates.
- Implemented efficient checkout processes, reducing wait times during peak hours.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Manager of Quality Control
Window Mart
Hot Springs, AR
02.2024 - 12.2024
- Led quality assurance initiatives to enhance product reliability and customer satisfaction.
- Developed and implemented comprehensive quality control processes across multiple production lines.
- Mentored team members in best practices for inspection and testing methodologies.
- Analyzed defect trends to identify root causes and drive corrective actions.
- Improved product quality by implementing rigorous testing procedures and protocols.
Owner/Operator
Self-employeed
Hot Springs , AR
08.2021 - 02.2024
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Cleaned cars both externally and internally by hand or with use of automated equipment.
Executive Housekeeper
Arlington hotel & spa
Hot Springs National Park, AR
05.2021 - 08.2021
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Supervised loading, unloading, and folding of clean laundry from dryers and stored in appropriate areas.
- Directed daily operations of housekeeping department, ensuring high cleanliness standards and guest satisfaction.
- Implemented training programs for new staff, enhancing team performance and service quality.
- Developed efficient scheduling systems, optimizing labor resources and improving operational flow.
- Monitored inventory levels of cleaning supplies, reducing waste and controlling costs effectively.
- Evaluated and improved cleaning processes, leading to increased efficiency and consistency in service delivery.
- Led regular inspections of guest rooms and public areas to uphold brand standards and identify improvement areas.
Supervisor EVS /Shipping and Receiving Clerk
Oaklawn Jockey Club
Hot Springs National Park, AR
12.2015 - 05.2021
- Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
- Checked customer orders, labeling and documentation prior to shipment to avoid delays.
- Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
- Compared bills of lading against actual merchandise received, inspected for damaged goods and coordinated distribution to correct departments.
- Directed junior staff in preparing outgoing and receiving incoming shipments.
- Logged inbound and outbound discrepancies for wrong products, incorrect quantities and damages.
Education
Some College (No Degree) - Special Police Operations
Southern Arkansas University Tech
Camden, ARBachelor of Science - Marketing Management And Research
La Tech
Ruston, LA05.1986
High School Diploma -
Pine Bluff High School
Pine Bluff, AR04.1982
Skills
- Sales leadership
- Customer relations
- Merchandising
- Employee development
- Staff training and development
- Hiring and staffing
- Quality management systems
- Recruiting and hiring
- Talent development
- Project estimating
- Marketing tactics
- Customer service
- Teamwork and collaboration
- Time management
Certification
- Certified forklift operator.
Timeline
Sales Associate
Lloyd’s Auto Sales
03.2025 - 12.2025
Manager of Quality Control
Window Mart
02.2024 - 12.2024
Owner/Operator
Self-employeed
08.2021 - 02.2024
Executive Housekeeper
Arlington hotel & spa
05.2021 - 08.2021
Supervisor EVS /Shipping and Receiving Clerk
Oaklawn Jockey Club
12.2015 - 05.2021
Bachelor of Science - Marketing Management And Research
La Tech
High School Diploma -
Pine Bluff High School
Some College (No Degree) - Special Police Operations
Southern Arkansas University Tech
Education and Training
other,other,other