Jimmy Phelps
Independence ,KY
Summary
Results-driven General Manager known for high productivity and efficient task completion. Skilled in strategic planning, team leadership, and operational management. Excel in communication, problem-solving, and adaptability, ensuring effective team collaboration and customer satisfaction. Committed to driving business growth through innovative strategies and exemplary leadership qualities. Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
4
4
years of professional experience
Work History
General Manager
its only papas pizza
Hillsboro, OH
08.2021 - 03.2025
- Built and maintained loyal, long-term customer relationships through effective account management.
- Tracked monthly sales to generate reports for business development planning.
- Prepared staff work schedules and assigned team members to specific duties.
- Trained employees on duties, policies and procedures.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Worked effectively in team environments to make the workplace more productive.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
High School Diploma -
Simon Kenton Highschool
Independence, KY08-2021
Skills
- Effective communication
- Problem solving
- Customer relationship management
- Employee training
- Staff management
- Inventory control
- Quality assurance
- Team building
- Conflict resolution
- Customer experiences
- Professionalism
- Quality management
- Team leadership
- Profit and loss
- Training and coaching
- Business management
- Recruitment and hiring
personal thoughts
- i believe in creating a great, friendly work environment , to where people can enjoy coming to work and would love to learn more of the business. i also believe in taking great care of our customers and like to make sure to satisfy them with the perfect product, and the expectations that they have for us .
Timeline
General Manager
its only papas pizza
08.2021 - 03.2025
High School Diploma -
Simon Kenton Highschool
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