Olin Gammage IV
Cedartown,GA
Summary
Compassionate professional known for effective logistics coordination and problem-solving skills. Demonstrated success in delivering high-quality service and maintaining operational standards, ready to enhance experiences through dedicated service and attention to detail.
Overview
14
14
years of professional experience
2
2
Certifications
Work History
General Manager
Olin L Gammage & Sons Funeral Home
Cedartown, Georgia
03.2024 - Current
- Coordinated logistics for transportation and setup of funeral equipment.
- Managed daily operations of funeral services and memorial events.
- Oversaw daily business operations, ensuring effective budgeting, staffing, scheduling, inventory control, customer service, and sales.
- Supervised staff to ensure compliance with service standards and protocols.
- Trained employees on duties, policies and procedures.
- Assisted families in planning personalized memorial services and arrangements.
- Addressed customer complaints promptly, upholding high quality standards of service delivery.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Developed and maintained relationships with local vendors and suppliers.
- Handled administrative tasks including scheduling and record-keeping efficiently.
- Created schedules and monitored payroll to remain within budget.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Led associates and managers to provide exceptional client experiences through hands-on guidance.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Location Manager
Daniel's Funeral Home / SCI
Rome, GA
10.2022 - 03.2024
- Recruited, hired, trained, and supervised staff to uphold customer service standards, enhancing client satisfaction.
- Managed daily operations of funeral services and facilities.
- Coordinated logistics for transportation and burial arrangements.
- Ensured compliance with health and safety regulations to maintain safe operational environment.
- Oversaw scheduling of staff and service appointments.
- Trained new staff on operational procedures and protocols.
- Maintained inventory of supplies and equipment for services.
- Analyzed financial reports to pinpoint opportunities for enhancing operational efficiency.
- Assessed customer feedback surveys to determine areas where service could be improved.
Funeral Director /Embalmer
Owen Funeral Home / SCI
Cartersville, Georgia
05.2022 - 10.2022
- Coordinated personalized funeral services with families, ensuring their unique wishes were honored.
- Managed preparation and presentation of deceased individuals for viewings.
- Assisted families with necessary paperwork and legal requirements for arrangements.
- Conducted memorial services, guiding attendees through the process respectfully.
- Maintained inventory of funeral supplies and equipment for efficient operations.
- Offered compassionate support to grieving families, helping them navigate the emotional and logistical challenges of loss.
- Performed administrative duties such as answering phones, filing paperwork and completing forms.
- Organized comprehensive funeral services and memorials, managing arrangements for clergy, pallbearers, and other essential elements to create meaningful tributes.
- Maintained records of all contracts, payments and services provided.
- Led and directed funeral and graveside services.
- Participated in continuing education courses to maintain licensure requirements.
- Supervised staff on duty during viewings, funerals or memorial services.
- Met with client families to discuss service options and pricing plans.
- Consulted with families of deceased to make funeral arrangements.
- Completed and filed all necessary legal documentation quickly and accurately.
- Provided support to colleagues during times of high volume activity.
- Removed deceased from place of death and transported to funeral home.
- Arranged transportation of body from place of death to funeral home.
- Ensured compliance with state regulations governing funeral homes.
- Prepared obituaries for publication in local newspapers.
- Prepared legal documents such as death certificates and permits for burial or cremation.
- Prepared deceased individuals for viewing and memorial services.
- Sanitized and preserved bodies using industry-standard techniques.
- Managed inventory of embalming supplies and equipment for daily operations.
- Maintained accurate records of embalming procedures and materials used.
- Performed essential tasks each day to maintain efficiency and service quality. accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Funeral Director / Embalmer
Poole Funeral Home
Woodstock, Georgia
03.2021 - 05.2022
- Coordinated personalized funeral services, ensuring families' unique wishes were honored.
- Assisted families with completion of necessary paperwork and legal requirements, facilitating smooth arrangements.
- Provided compassionate support and guidance to grieving families, helping them navigate difficult times.
- Met with client families to discuss service options and pricing plans.
- Consulted with families of deceased to make funeral arrangements.
- Managed preparation and presentation of deceased individuals for viewings.
- Prepared deceased individuals for viewing and memorial services.
- Led and directed funeral and graveside services.
- Conducted memorial services, guiding attendees through the process respectfully.
- Organized funeral services and memorials, including arranging for clergy, pallbearers, flowers, music and other necessary items.
- Maintained records of all contracts, payments and services provided.
- Completed and filed all necessary legal documentation quickly and accurately.
- Ensured compliance with state regulations governing funeral homes.
- Sanitized and preserved bodies using industry-standard techniques.
- Managed inventory of embalming supplies and equipment for daily operations.
- Maintained accurate records of embalming procedures and materials used.
- Maintained inventory of funeral supplies and equipment for efficient operations.
- Performed administrative duties such as answering phones, filing paperwork and completing forms.
- Supervised staff on duty during viewings, funerals or memorial services.
- Provided support to colleagues during times of high volume activity.
- Arranged transportation of body from place of death to funeral home.
- Removed deceased from place of death and transported to funeral home.
- Prepared legal documents such as death certificates and permits for burial or cremation.
- Prepared obituaries for publication in local newspapers.
- Executed daily operational tasks to ensure smooth functioning of services. accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Participated in continuing education courses to maintain licensure requirements.
Funeral Director / Embalmer
Olin L Gammage & Sons Funeral Home
Cedartown, Georgia
09.2016 - 02.2021
- Coordinated funeral services with families to fulfill their unique wishes.
- Prepared and presented deceased individuals for viewings, ensuring a respectful and comforting environment for families.
- Guided families through necessary paperwork and legal requirements for arrangements, facilitating a smooth and compassionate experience.
- Conducted memorial services, guiding attendees through the process respectfully.
- Maintained inventory of funeral supplies and equipment for efficient operations.
- Provided compassionate support to grieving families during difficult times.
- Performed administrative duties such as answering phones, filing paperwork and completing forms.
- Coordinated all aspects of funeral services and memorials, including clergy, pallbearers, flowers, music, and other details to honor the deceased.
- Maintained records of all contracts, payments and services provided.
- Led and directed funeral and graveside services.
- Participated in continuing education courses to maintain licensure requirements.
- Supervised staff on duty during viewings, funerals or memorial services.
- Met with client families to discuss service options and pricing plans.
- Consulted with families of deceased to make funeral arrangements.
- Completed and filed all necessary legal documentation quickly and accurately.
- Provided support to colleagues during times of high volume activity.
- Removed deceased from place of death and transported to funeral home.
- Arranged transportation of body from place of death to funeral home.
- Ensured compliance with state regulations governing funeral homes.
- Prepared obituaries for publication in local newspapers.
- Prepared legal documents such as death certificates and permits for burial or cremation.
- Prepared deceased individuals for viewing and memorial services.
- Sanitized and preserved bodies using industry-standard techniques.
- Managed inventory of embalming supplies and equipment for daily operations.
- Maintained accurate records of embalming procedures and materials used.
- Executed daily operational tasks accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Funeral Director's Assistant
Olin L Gammage & Sons Funeral Home
Cedartown, Georgia
01.2012 - 09.2016
- Delivered compassionate support to grieving families, enhancing their experience during services.
- Prepared deceased individuals for viewings and services with care.
- Removed deceased from place of death and transported to funeral home.
- Coordinated logistics for transportation of remains and funeral equipment, ensuring timely and respectful handling.
- Set up chapels for visitations to ensure a welcoming atmosphere for families and guests. for visitations and maintained calm and orderly atmosphere.
- Facilitated administrative support for staff and client communications.
- Created memorial materials, including service programs and signage, to honor the deceased and guide attendees.
Education
Associate of Science - Mortuary Science
Gupton Jones College of Funeral Service
Decatur, GA05-2016
Some College (No Degree) - Business Management
Young Harris College
Young Harris, GASkills
- Budget management
- Staff supervision
- Customer service
- Logistics coordination
- Inventory management
- Operational efficiency
- Effective communication
- Compassionate support
- Problem solving
- Conflict resolution
- Negotiation skills
- Team player
- Vendor partnerships
- Schedule management
- Project management
- Time and resource optimization
- Risk mitigation
- Consistently meet goals
- Effective leader
- Efficient multi-tasker
- Verbal and written communication
- Problem resolution
- Account management
Certification
Funeral Director, Georgia Secretary of State, 2016
References
References available upon request.
Timeline
General Manager
Olin L Gammage & Sons Funeral Home
03.2024 - Current
Location Manager
Daniel's Funeral Home / SCI
10.2022 - 03.2024
Funeral Director /Embalmer
Owen Funeral Home / SCI
05.2022 - 10.2022
Funeral Director / Embalmer
Poole Funeral Home
03.2021 - 05.2022
Funeral Director / Embalmer
Olin L Gammage & Sons Funeral Home
09.2016 - 02.2021
Funeral Director's Assistant
Olin L Gammage & Sons Funeral Home
01.2012 - 09.2016
Associate of Science - Mortuary Science
Gupton Jones College of Funeral Service
Some College (No Degree) - Business Management
Young Harris College