Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic
Olin  Gammage IV

Olin Gammage IV

Cedartown,GA

Summary

Compassionate professional known for effective logistics coordination and problem-solving skills. Demonstrated success in delivering high-quality service and maintaining operational standards, ready to enhance experiences through dedicated service and attention to detail.

Overview

14
14
years of professional experience
2
2
Certifications

Work History

General Manager

Olin L Gammage & Sons Funeral Home
Cedartown, Georgia
03.2024 - Current
  • Coordinated logistics for transportation and setup of funeral equipment.
  • Managed daily operations of funeral services and memorial events.
  • Oversaw daily business operations, ensuring effective budgeting, staffing, scheduling, inventory control, customer service, and sales.
  • Supervised staff to ensure compliance with service standards and protocols.
  • Trained employees on duties, policies and procedures.
  • Assisted families in planning personalized memorial services and arrangements.
  • Addressed customer complaints promptly, upholding high quality standards of service delivery.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Developed and maintained relationships with local vendors and suppliers.
  • Handled administrative tasks including scheduling and record-keeping efficiently.
  • Created schedules and monitored payroll to remain within budget.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Led associates and managers to provide exceptional client experiences through hands-on guidance.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.

Location Manager

Daniel's Funeral Home / SCI
Rome, GA
10.2022 - 03.2024
  • Recruited, hired, trained, and supervised staff to uphold customer service standards, enhancing client satisfaction.
  • Managed daily operations of funeral services and facilities.
  • Coordinated logistics for transportation and burial arrangements.
  • Ensured compliance with health and safety regulations to maintain safe operational environment.
  • Oversaw scheduling of staff and service appointments.
  • Trained new staff on operational procedures and protocols.
  • Maintained inventory of supplies and equipment for services.
  • Analyzed financial reports to pinpoint opportunities for enhancing operational efficiency.
  • Assessed customer feedback surveys to determine areas where service could be improved.

Funeral Director /Embalmer

Owen Funeral Home / SCI
Cartersville, Georgia
05.2022 - 10.2022
  • Coordinated personalized funeral services with families, ensuring their unique wishes were honored.
  • Managed preparation and presentation of deceased individuals for viewings.
  • Assisted families with necessary paperwork and legal requirements for arrangements.
  • Conducted memorial services, guiding attendees through the process respectfully.
  • Maintained inventory of funeral supplies and equipment for efficient operations.
  • Offered compassionate support to grieving families, helping them navigate the emotional and logistical challenges of loss.
  • Performed administrative duties such as answering phones, filing paperwork and completing forms.
  • Organized comprehensive funeral services and memorials, managing arrangements for clergy, pallbearers, and other essential elements to create meaningful tributes.
  • Maintained records of all contracts, payments and services provided.
  • Led and directed funeral and graveside services.
  • Participated in continuing education courses to maintain licensure requirements.
  • Supervised staff on duty during viewings, funerals or memorial services.
  • Met with client families to discuss service options and pricing plans.
  • Consulted with families of deceased to make funeral arrangements.
  • Completed and filed all necessary legal documentation quickly and accurately.
  • Provided support to colleagues during times of high volume activity.
  • Removed deceased from place of death and transported to funeral home.
  • Arranged transportation of body from place of death to funeral home.
  • Ensured compliance with state regulations governing funeral homes.
  • Prepared obituaries for publication in local newspapers.
  • Prepared legal documents such as death certificates and permits for burial or cremation.
  • Prepared deceased individuals for viewing and memorial services.
  • Sanitized and preserved bodies using industry-standard techniques.
  • Managed inventory of embalming supplies and equipment for daily operations.
  • Maintained accurate records of embalming procedures and materials used.
  • Performed essential tasks each day to maintain efficiency and service quality. accurately and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Funeral Director / Embalmer

Poole Funeral Home
Woodstock, Georgia
03.2021 - 05.2022
  • Coordinated personalized funeral services, ensuring families' unique wishes were honored.
  • Assisted families with completion of necessary paperwork and legal requirements, facilitating smooth arrangements.
  • Provided compassionate support and guidance to grieving families, helping them navigate difficult times.
  • Met with client families to discuss service options and pricing plans.
  • Consulted with families of deceased to make funeral arrangements.
  • Managed preparation and presentation of deceased individuals for viewings.
  • Prepared deceased individuals for viewing and memorial services.
  • Led and directed funeral and graveside services.
  • Conducted memorial services, guiding attendees through the process respectfully.
  • Organized funeral services and memorials, including arranging for clergy, pallbearers, flowers, music and other necessary items.
  • Maintained records of all contracts, payments and services provided.
  • Completed and filed all necessary legal documentation quickly and accurately.
  • Ensured compliance with state regulations governing funeral homes.
  • Sanitized and preserved bodies using industry-standard techniques.
  • Managed inventory of embalming supplies and equipment for daily operations.
  • Maintained accurate records of embalming procedures and materials used.
  • Maintained inventory of funeral supplies and equipment for efficient operations.
  • Performed administrative duties such as answering phones, filing paperwork and completing forms.
  • Supervised staff on duty during viewings, funerals or memorial services.
  • Provided support to colleagues during times of high volume activity.
  • Arranged transportation of body from place of death to funeral home.
  • Removed deceased from place of death and transported to funeral home.
  • Prepared legal documents such as death certificates and permits for burial or cremation.
  • Prepared obituaries for publication in local newspapers.
  • Executed daily operational tasks to ensure smooth functioning of services. accurately and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Participated in continuing education courses to maintain licensure requirements.

Funeral Director / Embalmer

Olin L Gammage & Sons Funeral Home
Cedartown, Georgia
09.2016 - 02.2021
  • Coordinated funeral services with families to fulfill their unique wishes.
  • Prepared and presented deceased individuals for viewings, ensuring a respectful and comforting environment for families.
  • Guided families through necessary paperwork and legal requirements for arrangements, facilitating a smooth and compassionate experience.
  • Conducted memorial services, guiding attendees through the process respectfully.
  • Maintained inventory of funeral supplies and equipment for efficient operations.
  • Provided compassionate support to grieving families during difficult times.
  • Performed administrative duties such as answering phones, filing paperwork and completing forms.
  • Coordinated all aspects of funeral services and memorials, including clergy, pallbearers, flowers, music, and other details to honor the deceased.
  • Maintained records of all contracts, payments and services provided.
  • Led and directed funeral and graveside services.
  • Participated in continuing education courses to maintain licensure requirements.
  • Supervised staff on duty during viewings, funerals or memorial services.
  • Met with client families to discuss service options and pricing plans.
  • Consulted with families of deceased to make funeral arrangements.
  • Completed and filed all necessary legal documentation quickly and accurately.
  • Provided support to colleagues during times of high volume activity.
  • Removed deceased from place of death and transported to funeral home.
  • Arranged transportation of body from place of death to funeral home.
  • Ensured compliance with state regulations governing funeral homes.
  • Prepared obituaries for publication in local newspapers.
  • Prepared legal documents such as death certificates and permits for burial or cremation.
  • Prepared deceased individuals for viewing and memorial services.
  • Sanitized and preserved bodies using industry-standard techniques.
  • Managed inventory of embalming supplies and equipment for daily operations.
  • Maintained accurate records of embalming procedures and materials used.
  • Executed daily operational tasks accurately and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Funeral Director's Assistant

Olin L Gammage & Sons Funeral Home
Cedartown, Georgia
01.2012 - 09.2016
  • Delivered compassionate support to grieving families, enhancing their experience during services.
  • Prepared deceased individuals for viewings and services with care.
  • Removed deceased from place of death and transported to funeral home.
  • Coordinated logistics for transportation of remains and funeral equipment, ensuring timely and respectful handling.
  • Set up chapels for visitations to ensure a welcoming atmosphere for families and guests. for visitations and maintained calm and orderly atmosphere.
  • Facilitated administrative support for staff and client communications.
  • Created memorial materials, including service programs and signage, to honor the deceased and guide attendees.

Education

Associate of Science - Mortuary Science

Gupton Jones College of Funeral Service
Decatur, GA
05-2016

Some College (No Degree) - Business Management

Young Harris College
Young Harris, GA

Skills

  • Budget management
  • Staff supervision
  • Customer service
  • Logistics coordination
  • Inventory management
  • Operational efficiency
  • Effective communication
  • Compassionate support
  • Problem solving
  • Conflict resolution
  • Negotiation skills
  • Team player
  • Vendor partnerships
  • Schedule management
  • Project management
  • Time and resource optimization
  • Risk mitigation
  • Consistently meet goals
  • Effective leader
  • Efficient multi-tasker
  • Verbal and written communication
  • Problem resolution
  • Account management

Certification

Funeral Director, Georgia Secretary of State, 2016

References

References available upon request.

Timeline

General Manager

Olin L Gammage & Sons Funeral Home
03.2024 - Current

Location Manager

Daniel's Funeral Home / SCI
10.2022 - 03.2024

Funeral Director /Embalmer

Owen Funeral Home / SCI
05.2022 - 10.2022

Funeral Director / Embalmer

Poole Funeral Home
03.2021 - 05.2022

Funeral Director / Embalmer

Olin L Gammage & Sons Funeral Home
09.2016 - 02.2021

Funeral Director's Assistant

Olin L Gammage & Sons Funeral Home
01.2012 - 09.2016

Associate of Science - Mortuary Science

Gupton Jones College of Funeral Service

Some College (No Degree) - Business Management

Young Harris College
Olin Gammage IV