JIMMY ROBBINS
Republic,MO
Summary
Self-motivated Operations Manager adept at streamlining and strengthening processes, controlling costs, and exceeding business targets. Collaborates effectively with consultants, area leaders, and employees. In-depth knowledge of operational and budget management techniques.
Overview
17
17
years of professional experience
Work History
Operations Manager
Dish Network Corp
Springfield, MO
11.2022 - Current
- Ensured operational effectiveness by monitoring processes, optimizing team performance, and enhancing customer service.
- Performed cost analysis for various projects to determine budget requirements.
- Ensured precision in inventory tracking for effective cost-saving measures.
- Analyzed daily reports to recognize production performance metric patterns.
- Oversaw staffing requirements including recruitment, onboarding, training, and disciplinary measures.
Direct Sales Team Manager
DISH
Tulsa, OK
12.2020 - 11.2022
- Led team to achieve #2 ranking in the enterprise for July and August 2021, followed by securing the top position in September 2021.
- Ranked #2 in the enterprise for the 3rd Quarter 2021
- Ranked #2 in the enterprise during the Live Prize Draft competition.
- Played a key role in creating a growth trajectory for one of my agents, ultimately leading to their advancement as a team manager
- Managed to maintain an agent's presence in the Employee Spotlight for a continuous period of three months.
- Collaborated with a struggling Team Manager to enhance Save Rate by addressing issues with agents burning through calls. By sharing my effective process, the quality of calls improved significantly. As a result, the team consistently achieved a higher save rate in the 60’s.
- Provided guidance to a newly appointed team manager on effective coaching techniques, streamlined team meetings, delegated tasks to Leaders, and fostered a culture of winning through engaging contests.
Account Executive
DISH
Tulsa, OK
10.2019 - 12.2020
- Effectively transformed a low-performing colleague into one of the highest achievers in our team through coaching and mentoring
- Promoted to Account Executive in the first promotion cycle
- Assisted multiple agents in setting up their computer systems and provided ongoing technical support during the transition from office to remote work due to COVID-19 pandemic.
- Regularly recognized as the top-performing team member, consistently exhibiting growth and strong leadership skills
Field Service Manager
DISH
Lowell, Rolla, Springfield, Tulsa, AR, MO, OK
10.2013 - 03.2019
- Successfully turned around underperforming teams by leading and motivating a group of up to 14 technicians
- Maintained an updated vehicle maintenance chart to track maintenance requirements and deadlines.
- Transformed the bottom performing team in the Oklahoma territory into a top three team consistently since October 2017
- Managed the Safety Committee for 6 months
- Mentored tech on PIP, he advanced to DT 3 in a month, then to DT 4
- Played an integral role in supporting multiple techs' professional progressions towards advanced levels.
- Transformed the previously lowest performing team in Memphis territory at Springfield, MO office into top performers within a year's time
- Provided guidance and instruction to improve performance of the FSM team in Memphis, TN.
- Ranked amongst top three performers within the Midwest Region of FSM Rolla, MO in 2015.
- Achieved the second highest completion in the Midwest Region in 2015 (Rolla, MO)
- Increased sales revenue by leading my team to become number one in the Midwest's region, and ranking third out of all qualifying teams during a national sales contest
- Utilized my expertise in training to successfully onboard and train every new hire at the Rolla, MO office throughout a two-year period
- Achieved pinnacle of success by obtaining first position among peers in South-Central Region
- Achieved unprecedented customer satisfaction ratings by implementing a successful engagement strategy across the region.
Field Service Specialist
DISH
Springfield, MO
03.2011 - 10.2013
- Consistently met installation targets while executing various complex projects of Satellite Installations, DishNet and Smart Home Services
- Ranked as the top tech in the Springfield Territory in 2011
- Consistently ranked among the Top 50 performers in the Region for eight consecutive months in 2011
- Headed the Safety Committee as its President
- Achieved the highest sales performance in the Springfield office for 2011
- Achieved the highest job completion rate in 2007
Training and Development Specialists
DISH
Springfield, Rolla, MO
02.2008 - 03.2011
- Monitored and evaluated training activities to assess effectiveness
- Devise specialized programs to cultivate and elevate workforce competencies
- Conducted surveys and interviews with employees to assess training needs
- Redesigned the learning room to optimize knowledge retention among trainees
- Audited and maintained employee and training files
- Achieved a flawless rating during an employee files audit
Education
Bachelor of Science - Business Administration
Drury University
Rolla, MOSkills
- Operations Oversight
- Financial Analysis
- Talent Acquisition
- Staff Resource Optimization
- Effective Time Management
- Leadership and Mentoring
- Administrative Oversight
- B2B Sales Expertise
References
Available upon request
Timeline
Operations Manager
Dish Network Corp
11.2022 - Current
Direct Sales Team Manager
DISH
12.2020 - 11.2022
Account Executive
DISH
10.2019 - 12.2020
Field Service Manager
DISH
10.2013 - 03.2019
Field Service Specialist
DISH
03.2011 - 10.2013
Training and Development Specialists
DISH
02.2008 - 03.2011
Bachelor of Science - Business Administration
Drury University