Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
Affiliations
Timeline
Generic

Jimmy Sargeant

Bequia, Saint Vincent And The Grenadines,,W.I

Summary

Service-oriented and adaptable, knowledgeable about hotel operations, and driven to increase customer satisfaction, department efficiency, and quality standards. Successful team leader and operational problem solver bringing years of hospitality experience.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Assistant General Manager

Bequia Plantation Hotel
Bequia, Saint Vincent And The Grenadines,, W.I
10.2022 - 03.2025
  • Assisted in daily hotel operations and staff management.
  • Coordinated guest services to enhance overall customer experience.
  • Facilitated communication between management and team members.
  • Provided training, guidance, and support to new and existing staff members on proper procedures and policies.
  • Resolved customer complaints in a timely manner while maintaining a professional demeanor.
  • Coordinated with the General Manager to develop and implement strategic plans.
  • Oversaw hotel operations with 60 personnel.

Duty Manager

Bequia Plantation Hotel
Bequia, Saint Vincent And The Grenadines,, W.I
10.2018 - 10.2022
  • Supervised daily operations to ensure exceptional guest service and satisfaction.
  • Monitored multiple databases to keep track of all company inventory.
  • Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
  • Adhere to guidelines to maintain total compliance.

Duty Manager

The Liming, Bequia
Bequia, Saint Vincent And The Grenadines,, W.I
10.2018 - 10.2022
  • Lead a team of 60 employees in all operations, including sales, service, parts, and office functions.
  • Supported top-level decision-making and strategy planning, forging productive relationships with top leaders, and serving as the key advocate for various personnel issues.
  • Drove sales, and maintained cost control.
  • Managed restaurant and front desk operations, including hiring, coaching, and mentoring the team.

Restaurant Manager

Bequia Plantation Hotel
Bequia, Saint Vincent And The Grenadines,, W.I
02.2016 - 10.2018
  • Supervised daily restaurant operations to ensure smooth service and guest satisfaction.
  • Trained and developed staff to enhance performance and teamwork.
  • Managed inventory levels to maintain stock and minimize waste.
  • Coordinated staff schedules to ensure adequate coverage during peak hours.

Guest Service Agent

Bequia Beach Hotel
Bequia, Saint Vincent And The Grenadines,, W.I
11.2012 - 02.2016
  • Welcomed guests and provided information about hotel services and amenities.
  • Resolved guest complaints and inquiries with professionalism and empathy.
  • Communicated effectively with team members to enhance guest experiences.

Education

High School Diploma -

Saint Vincent Grammar School
Kingstown, Saint Vincent And The Grenadines, W.I
05-2012

Skills

  • Staff management
  • Customer service
  • Operational excellence
  • Inventory management
  • Employee training
  • Time management
  • Team leadership expertise
  • PMS and EPOS expertise
  • Special event coordination
  • Strong Verbal Communicaton

Certification

  • Food Safety- Level 2
  • Health and Safety- Level 2
  • GDPR Training
  • Licensing and Social Responsibility Training
  • Equality and Diversity Training
  • PCI Data Security Training
  • First Aid Training
  • Fire Marshall Training

Languages

English
First Language

Accomplishments

  • Guest Service Agent of the year 2013

Affiliations

  • Table Tennis
  • Soccer

Timeline

Assistant General Manager

Bequia Plantation Hotel
10.2022 - 03.2025

Duty Manager

Bequia Plantation Hotel
10.2018 - 10.2022

Duty Manager

The Liming, Bequia
10.2018 - 10.2022

Restaurant Manager

Bequia Plantation Hotel
02.2016 - 10.2018

Guest Service Agent

Bequia Beach Hotel
11.2012 - 02.2016

High School Diploma -

Saint Vincent Grammar School

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