Jimmy Yap
Summary
Dedicated Shift Leader with expertise in employee training, inventory management, and cash handling. Proven ability to resolve customer complaints and maintain high service standards.
Overview
41
41
years of professional experience
1
1
Certification
Work History
Shift Leader
Walgreen's Pharmacy
Houston, Texas
04.1985 - 04.2026
- Trained new employees on customer service standards and pharmacy procedures.
- Oversaw inventory management, ensuring stock levels met customer demand.
- Handled cash register transactions accurately and efficiently during peak hours.
- Addressed customer concerns promptly to maintain a positive shopping experience.
- Assisted in training new employees on shift operations.
- Coordinated team meetings to discuss workflow improvements and staff performance.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
Education
Bachelor of Science - Business Accountancy
Araneta University
Manila, Philippines04-1972
Skills
- Employee training
- Inventory management
- Cash handling
- Customer service
- Shift supervision
- Staff scheduling
Certification
- PTCB certificate, Texas Board Of Pharmacy
Timeline
Shift Leader
Walgreen's Pharmacy
04.1985 - 04.2026
Bachelor of Science - Business Accountancy
Araneta University