Work Preference
Job Search Status:
Open to workDesired Job Title
Clinical Systems AnalystHealthcare IT & EHR/EMR SpecialistBusiness Intelligence & ReportingPatient Access ManagementWork Type
Full TimePart TimeContract WorkConsultingLocation Preference
On-SiteRemoteHybridLocation:
Sioux Falls, SD, USMinneapolis, MNLas Vegas, NVOrlando, FLMiami, FLOpen to relocation:
YesMinimum Desired Compensation
$80000/yrImportant To Me
Career advancementWork-life balancePersonal development programsCompany CultureSummary
Healthcare Operations, Revenue Cycle, and Business Intelligence professional with 14+ years of experience driving operational excellence, healthcare technology transformation, and data-driven decision-making across acute care, ambulatory care, and enterprise healthcare organizations. Proven track record leading patient access operations, EHR implementations, clinical applications, revenue cycle optimization, business intelligence initiatives, and healthcare analytics programs. Experienced in translating complex operational and technical challenges into scalable solutions that improve patient experience, increase efficiency, strengthen regulatory compliance, and enhance financial performance. Skilled at bridging the gap between frontline healthcare operations, information technology, and executive leadership through process improvement, workflow optimization, analytics, and strategic planning.
Core Expertise
Healthcare IT & Digital Transformation: EHR/Practice Management (PM) Systems • Clinical & Revenue Cycle Systems • System Implementation • Workflow Optimization • SDLC • Agile/Scrum • ITIL/ITSM • Change Management • Stakeholder Alignment
Healthcare Operations & Revenue Cycle: Patient Access Operations • Emergency Department Registration • Insurance Verification • Authorization Management • Revenue Cycle Management • Revenue Integrity • Charge Capture • Denials Prevention • Throughput Optimization • SLA & KPI Management
Data Analytics & Business Intelligence: Healthcare Analytics • Power BI (DAX, Power Query) • SQL Server • SSRS • Dashboard Development • KPI Development & Reporting • Data Visualization • Executive Reporting • Report Automation • Data Storytelling
Data Engineering & Interoperability: Data Warehousing • ETL/ELT Concepts • Data Modeling • Data Quality Management • Data Governance • Predictive Analytics • HL7 • FHIR • REST APIs • Cross-System Data Integration • Interface Testing
Systems Implementation & Quality Assurance: Epic • NextGen EHR/PM • System Configuration & Validation • QA/UAT Testing • Workflow Standardization • Clinical & Operational Systems Optimization
Leadership & Performance Improvement: Team Leadership (35+ Staff) • Training & Development • Performance Management • Process Improvement • Operational Excellence • Cross-Functional Collaboration
Compliance & Healthcare Standards: HIPAA • EMTALA • Joint Commission Standards • Regulatory Compliance • Data Privacy • Audit Readiness
Work History
Patient Access Representative
8 Months- Deliver patient-centered registration and intake services in a high-volume Emergency Department while ensuring compliance with regulatory requirements and operational procedures.
- Contribute to a 15% reduction in patient wait times by streamlining registration, intake, and patient-flow processes.
- Collect, verify, and maintain accurate patient demographic, insurance, and financial information to support revenue integrity and accurate claims processing.
- Investigate and resolve registration discrepancies and work-queue exceptions, contributing to a 20% increase in throughput and improved data accuracy.
- Coordinate admissions, referrals, appointments, and interpreter services to facilitate seamless patient transitions across the continuum of care.
- Collaborate with clinical, administrative, and operational teams to manage high-volume patient encounters while maintaining responsive, compassionate, and efficient service.
- Support and guide colleagues through complex registration scenarios and established workflows, promoting process consistency, knowledge sharing, and operational efficiency.
Software Engineer II
4 Years- Architected enterprise Power BI and SSRS reporting solutions delivering actionable operational, financial, and clinical insights to executive leadership across 900+ clinical locations.
- Engineered scalable SQL reporting frameworks that expanded visibility into enterprise performance and key business metrics.
- Delivered advanced analytics solutions supporting value-based care initiatives and broader adoption of data-driven decision-making.
- Streamlined ETL workflows to improve data quality, interoperability, and scalability across multiple platforms.
- Automated labor-intensive reporting processes, improving accuracy and accelerating access to critical business information.
- Strengthened enterprise data governance through standardized documentation, data dictionaries, and enhancements to data warehouse architecture.
Senior Supervisor Clinical Applications
1 Year 8 Months- Led a team of five EHR Systems Analysts responsible for enterprise clinical application implementation, support, and continuous enhancement.
- Directed workflow transformation initiatives that improved documentation efficiency and operational performance.
- Reduced documentation-related defects by 30% through system configuration, validation controls, and process refinement.
- Designed and delivered training programs for 1,000+ end users, increasing platform utilization by 25%.
- Implemented technology enhancements that reduced report turnaround times by 40%, improving organizational responsiveness.
- Aligned clinical, operational, and technical stakeholders around shared objectives and technology priorities.
Clinical Systems Analyst III
1 Year 7 Months- Configured and optimized NextGen EHR/PM across 900+ clinics to align clinical and revenue cycle workflows.
- Led system upgrades and enhancements, reducing downtime by 40% and improving platform stability.
- Validated HL7, FHIR, and API integrations to support accurate, real-time data exchange across systems.
- Developed SQL-based dashboards to track patient outcomes and key operational KPIs.
- Collaborated with stakeholders to translate business requirements into scalable technical solutions.
- Supported ongoing system optimization and production support to maintain performance and reliability.
- Led testing for upgrades, patches, and new releases to ensure stable system performance.
NextGen Implementation Consultant
2 Years- Directed end-to-end implementations of NextGen EHR and Practice Management solutions across multi-site healthcare organizations, supporting 2,000+ users.
- Led enterprise training, change management, and stakeholder engagement initiatives, achieving 95% system adoption within 30 days through structured go-live support.
- Configured NextGen EHR, scheduling, billing, and reporting modules to align with clinical workflows, operational requirements, and business objectives.
- Translated complex clinical and operational requirements into optimized system configurations that strengthened workflow efficiency and regulatory compliance.
- Coordinated EHR integrations across scheduling, billing, and reporting workflows using HL7, FHIR, and API interfaces to support interoperability and data exchange.
- Managed go-live execution and post-implementation stabilization, partnering with cross-functional stakeholders to resolve issues, maintain project momentum, and improve user satisfaction.
- Identified and implemented workflow enhancements that improved operational efficiency, reinforced compliance, and supported sustained user adoption.
Supervisor of Patient Access Services
3 Years 3 Months- Oversaw 24/7 Patient Access operations across Emergency, inpatient, and outpatient settings while achieving 98% registration accuracy.
- Reengineered Emergency Department intake processes, reducing wait times by 20% and increasing patient satisfaction scores by 15%.
- Enhanced Epic Patient Access functionality, reducing registration errors by 25% and strengthening data integrity.
- Developed structured onboarding and employee development programs that shortened new-hire ramp-up time by 30%.
- Used workforce analytics and performance metrics to increase employee retention by 25% and improve staffing effectiveness.
- Maintained compliance with HIPAA, EMTALA, and Joint Commission requirements through governance, auditing, and process oversight.
Education
Master of Science - Healthcare Administration
Bachelor of Science - Healthcare Management
Associate of Applied Science - Business Administration
Technical & Functional Skills
Healthcare & EHR:
- Epic Patient Access, NextGen EHR, NextGen Practice Management, NextGen Document Management, Clinical Applications, Revenue Cycle Systems, Patient Access, Revenue Integrity, Financial Clearance, Insurance Verification, Prior Authorization
Analytics & Reporting:
- Microsoft Power BI, DAX, Power Query, SQL Server, SSRS, Power BI Report Builder, SQL Server Management Studio, Data Modeling, ETL, Data Warehousing, KPI Development, Executive Reporting, Data Visualization, Predictive Analytics
Integration & Technology:
- HL7, FHIR, REST APIs, Healthcare Interoperability, System Integration, Interface Testing, Data Validation, SDLC, Agile, ITIL, UAT, System Configuration, Production Support
Leadership & Operations:
- Team Leadership, Staff Development, Performance Management, Coaching & Mentoring, Workforce Planning, Change Management, Strategic Planning, Stakeholder Management, Process Improvement, Workflow Optimization, Training Program Development
Business & Productivity:
- Microsoft Excel, Access, SharePoint, Teams, Visio, Project, Visual Studio, Team Foundation Server (TFS), ServiceNow, Confluence, Atlassian Suite, Oracle Business Intelligence, Adobe Acrobat DC
Accomplishments
My accomplishments demonstrate my ability to improve healthcare operations, lead teams, and drive measurable results across complex clinical environments. In Patient Access at Sanford, I contributed to a 15% reduction in wait times and a 20% improvement in patient throughput, supporting more efficient patient flow and a better patient experience in a high-volume Emergency Department. At Hanger, I led five EHR Systems Analysts, reduced documentation errors by 30%, trained more than 1,000 users, increased system adoption by 25%, and improved reporting turnaround time by 40%. I also supported data-driven decision-making through Power BI and SSRS dashboards serving more than 900 clinical locations. These results reflect my ability to translate operational data into actionable improvements, develop high-performing teams, strengthen standardization, and support consistent performance across multiple sites. I would bring this combination of healthcare operations, technology leadership, process improvement, and performance management to any organization to help strengthen operations, improve access to care, support frontline teams, and advance regional organizational goals.
Software
Healthcare Applications & Electronic Health Records (EHR)
Epic Systems: ASAP (Emergency Department), Prelude (Patient Registration), Cadence (Patient Scheduling)
NextGen Healthcare: EHR, Practice Management (PM), Document Management (DM)
NextGen Ecosystem: Report Server, Clinect Healthcare (Patient Engagement), Lightbeam Health Solutions (Population Health Management)
Business Intelligence & Data Analytics
Microsoft Power BI: Power BI Pro, Dashboards, Report Builder
Oracle Business Intelligence (OBI): Enterprise Analytics
Analytics & Reporting: KPI Analytics, Performance Reporting, Data Visualization
Database Management & Reporting
Microsoft SQL Server: Relational Database Management
SQL Server Management Studio (SSMS): Database Administration and SQL Infrastructure Management
SQL Server Reporting Services (SSRS): Report Development and Generation
Data Analysis: SQL-Based Reporting, Data Extraction, Data Analysis
Microsoft Office & Productivity Tools
Communication & Collaboration: Microsoft Teams, Outlook, SharePoint
Document & Presentation Development: Word, PowerPoint, Publisher, OneNote
Data & Project Management: Excel, Access, Visio, Microsoft Project
Cloud Storage: OneDrive, Microsoft Office 365
Enterprise Applications & IT Collaboration
ServiceNow: IT Service Management (ITSM), Workflow Automation
Atlassian Tools: Jira, Confluence, Team Collaboration, Technical Documentation
Document Management: Adobe Acrobat DC, PDF Creation, Editing, and Electronic Signatures