Jimothy Ballard
Atlanta,GA
Summary
Professional Customer Specialist motivated to provide highest quality customer experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
15
15
years of professional experience
Work History
Leasing Agent Assistant
RPM
Mableton, GA
07.2023 - Current
- Performed regular walkthroughs of vacant units to ensure they are ready for showings.
- Maintained accurate records of all tenant leases, payments, and occupancy status.
- Greeted prospective tenants, answered questions, and provided tours of the property.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Processed applications by conducting background checks and verifying references.
Inflight Crewmember
JetBlue Airlines
New York, NY
02.2022 - Current
- Guide and assist for safety and comfort to passengers
- Always conduct safety checks before the flight
- Present emergency equipment and give instructions to passengers on how to use this equipment
- Monitor, manage and secure the cabin
- Adhere to all aviation rules and regulations
- Assist passengers and cabin crew during emergency situations
Leasing Manager
Lake View Apartment Homes
Stone Mountain, GA
11.2017 - 02.2019
- Oversee leasing and marketing performance
- Build and train a strong leasing team
- Conduct tours, follow ups, complete leasing paperwork
- Complete all renewals and report to the property manager.
Data Analyst
Equifax
Alpharetta, GA
01.2014 - 11.2017
- Managed quality assurance program including on site evaluations, internal audits and customer surveys
- Use statistical methods to analyze data and generate useful business reports
- Acquire data from primary or secondary data sources and maintain databases/data systems.
HR Administrator
MRD Consulting
Alpharetta, GA
01.2009 - 12.2013
- Managed benefits enrollment by answering questions and aiding employees with login details
- Prepared all human resource documentation, including new hire letters, employee contracts and corporate policies
- Collaborated with legal and compliance teams to review paperwork, intake feedback and ensure viability of available information for new training processes.
Education
Associate of Business Administration - Business Management
Georgia Piedmont Technical College
05.2013
Skills
- Recruitment
- Taxes
- Data Entry
- Software diagnosis
- MS Office
- Training and mentoring
- Technical support
- Administrative support
- PROFESSIONAL SUMMARY
- Professional Customer Specialist motivated to provide highest quality customer
- Experience Solid team player with outgoing, positive demeanor and proven
- Skills in establishing rapport with clients Motivated to maintain customer
- Satisfaction and contribute to company success Specialize in quality, speed and
- Process optimization Articulate, energetic and results-oriented with exemplary
- Passion for developing relationships, cultivating partnerships and growing
- Businesses
Timeline
Leasing Agent Assistant
RPM
07.2023 - Current
Inflight Crewmember
JetBlue Airlines
02.2022 - Current
Leasing Manager
Lake View Apartment Homes
11.2017 - 02.2019
Data Analyst
Equifax
01.2014 - 11.2017
HR Administrator
MRD Consulting
01.2009 - 12.2013
Associate of Business Administration - Business Management
Georgia Piedmont Technical College
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