Jineane Hall
Lakeland,Florida
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at Longhorn Steakhouse. Proven ability to enhance guest satisfaction through effective problem-solving and cash handling. Recognized for cultivating relationships with customers and contributing to a positive dining experience and increased sales.
Overview
12
12
years of professional experience
Work History
Server
Longhorn Steakhouse
Lakeland, FL
02.2018 - 06.2026
- Provided exceptional customer service by promptly addressing guest inquiries and needs.
- Accurately processed orders using point-of-sale system, ensuring efficient service delivery.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Collaborated with kitchen staff to expedite food preparation and ensure timely service.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Bank Teller
Mid Florida Credit Union
Lakeland, FL
05.2022 - 05.2024
- Processed customer transactions efficiently, ensuring accuracy in cash handling and account management.
- Assisted customers with inquiries, providing information on banking products and services to enhance satisfaction.
- Maintained compliance with bank policies and procedures, safeguarding customer confidentiality and data security.
- Resolved complex customer issues promptly, demonstrating strong problem-solving skills while maintaining positive relationships.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Server
Applebee's
Lakeland, FL
10.2014 - 11.2018
- Assisted in training new servers on menu items and service protocols to improve team performance.
- Managed multiple tables simultaneously, prioritizing tasks to maximize efficiency during peak hours.
- Resolved customer complaints effectively, enhancing overall guest satisfaction and loyalty.
- Recommended menu items based on guest preferences, increasing sales through personalized service.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
High School Diploma -
Land O Lakes High School
Land O Lakes, FL06-2010
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
Memory retention
Timeline
Bank Teller
Mid Florida Credit Union
05.2022 - 05.2024
Server
Longhorn Steakhouse
02.2018 - 06.2026
Server
Applebee's
10.2014 - 11.2018
High School Diploma -
Land O Lakes High School