Jineishly Figueroa
Orlando,Florida
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance. Reliable professional with background in medical reception and patient coordination. Experienced in managing front desk operations, scheduling appointments, maintaining medical records confidentially and providing high quality customer service to patients. Strong communication skills, adept at multi-tasking and problem-solving capabilities demonstrated through previous role. Made significant impact by improving office efficiency and fostering positive relationships with patients.
Overview
7
7
years of professional experience
Work History
Front Desk Medical Receptionist
Orlando Family Medical
Orlando
03.2025 - Current
- Coordinated patient appointment scheduling to enhance clinic workflow efficiency.
- Maintained accurate confidential medical records in compliance with healthcare regulations.
- Delivered high-quality customer service to patients and families, addressing inquiries promptly.
- Verified insurance coverage and processed patient eligibility information efficiently.
- Communicated professionally with patients, providers, and insurance companies to ensure clarity.
- Assisted with insurance verification and collected co-payments during patient visits.
- Performed data entry tasks accurately across various computer systems.
- Organized confidential client information in accordance with company policy.
Assistant Manager
Family Dollar
Orlando
01.2022 - Current
- Monitored cash intake and deposit records, enhancing accuracy and reducing discrepancies.
- Trained new staff on company policies and best practices for store procedures.
- Planned schedules and delegated assignments to meet coverage and service demands.
- Provided hands-on assistance to customers, assessing needs and staying updated on consumer preferences.
- Conducted regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Developed a loyal customer base through proactive management of team service strategies.
- Set and enforced policies aimed at increasing team productivity and operational efficiency.
- Generated repeat business by delivering exceptional customer service and addressing concerns promptly with knowledgeable assistance.
Guest specialist
Captain D’s
Orlando
01.2021 - 04.2021
- Greeted incoming customers, providing immediate assistance and support.
- Maintained cleanliness and organization of dining area and kitchen facilities.
- Accepted payments and processed transactions, issuing accurate receipts.
- Delivered exceptional service to every customer, exceeding job requirements.
- Provided detailed menu information and addressed customer inquiries with expertise.
Cashier
Fugi
Orlando
06.2019 - 12.2019
- Operated cash register, ensuring accurate cash and credit card transactions.
- Handled cash register operations and managed cash drawer balances.
- Maintained cleanliness and organization of the checkout area.
- Greeted customers and answered any questions they had about the store's products and services.
- Issued receipts, refunds, credits or change due to customers.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Adapted to flexible schedules and extra shifts to fulfill business demands.
Education
High School -
University High School
Orlando05.2022
Skills
- Health and safety regulations
- Appointment scheduling
- Medical record management
- Inventory management
- Patient scheduling
- Decision-making
- Active listening
- Analytical skills
- Time management
- Customer relations
- Staff training and development
- Point of sale operation
- Cash handling
Languages
Bilingual: Spanish and English
Timeline
Front Desk Medical Receptionist
Orlando Family Medical
03.2025 - Current
Assistant Manager
Family Dollar
01.2022 - Current
Guest specialist
Captain D’s
01.2021 - 04.2021
Cashier
Fugi
06.2019 - 12.2019
High School -
University High School