Jinely A. Jorge
New York,NY
Summary
Detail-oriented administrative professional with over seven years of experience in customer service and administrative roles. Expertise in appointment scheduling, data entry, and record management, while ensuring confidentiality. Currently pursuing an associate degree in liberal arts: health management, ready to enhance healthcare operations with strong organizational and communication skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Century21
New York, NY
08.2025 - Current
- Resolved customer inquiries and issues, delivering professional service and enhancing customer satisfaction
- Streamline and uphold work area to enhance operational efficiency and foster positive customer experiences.
- Oversee fitting room operations by delivering customer assistance and organizing merchandise while monitoring for theft.
Migrant Administrative Assistant
DocGo
45th Street
08.2023 - 06.2025
- Coordinated meetings and appointments for shelter residents to ensure timely access to work permits
- Supported clients by completing preliminary forms, gathering essential information, and entering data into case management software to facilitate case processing
- Maintained client confidentiality protocols to safeguard sensitive information and ensure trust in services provided.
Ice Cream Scooper
Van Leeuwen
New York, NY
12.2021 - 11.2022
- Accurately recorded customer orders for ice cream flavors and sizes at point of sale to enhance customer satisfaction.
- Demonstrated thorough knowledge of menu offerings while effectively addressing customer inquiries
- Ensured food safety standards and maintained appliance functionality for optimal product freshness
Customer Service Associate
Staples
47th Street
10.2018 - 03.2021
- Resolved customer inquiries and mediated disputes, ensuring high customer satisfaction
- Trained and guided newly hired cashiers, enhancing team performance and service quality
- Organized merchandise and maintained store cleanliness to create a welcoming shopping environment
Residential Childcare Provider
The Perez Family
New York, NY
09.2016 - 06.2017
- Developed and implemented age-appropriate educational activities that supported each child's schoolwork and aligned with their interests
- Ensured safe and timely transportation of children to appointments and activities, promoting their engagement and well-being
- Delivered comprehensive care and customer service to families, managing housekeeping and cooking alongside childcare responsibilities
Education
Liberal Arts: Health Management
Hostos Community College
Bronx06-2027
High School Diploma -
Frederick Douglass Academy 1
Harlem06-2018
Skills
- Customer service
- Appointment scheduling
- Administrative support
- Data entry
- Record management
- Microsoft Office proficiency
- Sales support
- Time management
- Team collaboration
- Confidential information handling
Certification
- Security Guard License
- F-01 Fire Guard
- F-02 Fire Guard
Timeline
Customer Service Associate
Century21
08.2025 - Current
Migrant Administrative Assistant
DocGo
08.2023 - 06.2025
Ice Cream Scooper
Van Leeuwen
12.2021 - 11.2022
Customer Service Associate
Staples
10.2018 - 03.2021
Residential Childcare Provider
The Perez Family
09.2016 - 06.2017
Liberal Arts: Health Management
Hostos Community College
High School Diploma -
Frederick Douglass Academy 1