Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jinnine Nair

West Palm Beach,FL

Summary

Proficient in administrative support and front office management, driving efficient office operations. Demonstrated ability to enhance team collaboration through strong communication and interpersonal skills. Experienced in developing strategic communications in high-pressure environments, with a focus on improving organizational communication strategies. Successfully improved information flow and transparency in previous roles, contributing to overall operational effectiveness.

Overview

16
16
years of professional experience

Work History

Communications and Concierge Administrator

The Club at Ibis
03.2024 - Current
  • Delivered exceptional service through active engagement and effective listening skills.
  • Enhanced brand loyalty through personalized member support.
  • Verified document accuracy and signatures for compliance with legal standards.
  • Managed event registrations and reservations effectively at Club Concierge desk.
  • Coordinated scheduling of space and equipment for meetings and conferences.
  • Issued guest passes following established club procedures.
  • Configured online reservations and social events on club website.
  • Communicated club policies to ensure member and guest understanding.
  • Evaluated communications materials for accuracy and relevance.
  • Supported crisis communications as necessary.
  • Utilized communications equipment for efficient message management.

University Development Counselor

Grand Canyon University
07.2022 - 02.2024
  • Reviewed and evaluated applications to select qualified candidates for admission.
  • Developed professional relationships with prospective students, families, and counselors within assigned territories.
  • Guided prospective students and families through admission and enrollment processes via phone, email, and meetings.
  • Assisted students in goal setting, action plan creation, and progress monitoring.
  • Conducted information sessions for prospective students and families using various formats.
  • Oversaw special programs and projects to enhance recruitment strategies.
  • Interviewed admission candidates to assess qualifications and cultural fit.
  • Led campus tours in absence of student tour guides, showcasing facilities and resources.

Administration and Reservations Manager

The Wianno Club
05.2013 - 10.2020
  • Ensured compliance with industry regulations through diligent monitoring and reporting efforts.
  • Managed the accurate posting of charges in accordance with standard procedures.
  • Contributed to company growth by overseeing administrative functions while prioritizing customer service excellence.
  • Supported reservation operations by maintaining office systems and supervising staff activities.
  • Organized office operations and procedures, controlled correspondence, and designed efficient filing systems.
  • Established office policies by setting standards, measuring results, and making necessary adjustments.
  • Reviewed and analyzed special reports to keep management informed of trends and insights.
  • Designed, edited, and updated menus across all social platforms for member engagement.
  • Updated existing webpages with new content or changes in design elements.

Administrative Assistant

The Country Club at Mirasol
10.2012 - 03.2020
  • Processed accurate records for coding and tracking reservations.
  • Delivered exceptional customer service through prompt responses to client inquiries and effective concern resolution.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies, and implementing secure filing systems.
  • Fostered positive guest relations and implemented procedures with a focus on VIP attention.
  • Entered, modified, or canceled guest reservations while assigning appropriate rates.
  • Ensured correct posting of charges to guest bills in accordance with standard procedures.
  • Reviewed and analyzed special reports to keep management informed about trends and insights.
  • Monitored and ordered inventory for office rooms and clubhouse supplies.

Account and Risk Service Host

Digi Outsource
03.2017 - 10.2017
  • Monitored real-time queues to identify high-risk transactions within business portfolio.
  • Analyzed website traffic and conversions to enhance brand visibility.
  • Validated information and confirmed or canceled authorizations through interactions with banks and customers.
  • Maintained fraud analysis models to boost efficiency of company systems.
  • Resolved queued transactions according to service level agreements, minimizing potential revenue losses.
  • Generated suspicious activity and risk management reports for managerial review.
  • Identified existing fraud trends by analyzing account and transaction patterns.
  • Developed editorial and content creation calendars for diverse media platforms.

Student Advisor - Head of Department

Management College of South Africa
01.2009 - 09.2012
  • Planned schedules and recommended courses to provide tailored educational guidance for students.
  • Facilitated group and individual orientations to inform new and returning students.
  • Assisted with registration, document filing, financial aid, and case management for at-risk students.
  • Advocated as interdepartmental liaison to address student needs and concerns.
  • Implemented programs in compliance with government and educational policies.
  • Represented students in disputes with local agencies and college authorities.
  • Monitored student participation and progress to ensure program compliance.
  • Generated weekly and monthly reports detailing departmental activities.

Education

Grade 12 - Intergrated Marketing Communications

Strelitzia Secondary School
Durban, South Africa

Intermediate Certificate - Intergrated Marketing And Communications

IE University

Certificate - Notary Public

State of Florida
Florida, United States Of America

Graduate Certificate - Communication Skills

Management College of South Africa
Durban, South Africa

Graduate Certificate - Management Information Systems

Management College of South Africa
Durban, South Africa

Associate of Science - Financial Accounting

University of South Africa
Durban, South Africa

Certificate - Advanced Level - Teaching English as a Foreign Language

ITEFLI

Skills

  • Event planning and coordination
  • Reservation management
  • Customer service and support
  • Document notarization
  • Policy communication
  • Data entry and management
  • Attention to detail
  • Problem solving and analysis
  • Travel coordination and logistics
  • Communication skills
  • Public relations and outreach
  • Office organization and streamlining
  • Team supervision and leadership
  • Decision making
  • Proactive approach

References

References available upon request.

Timeline

Communications and Concierge Administrator

The Club at Ibis
03.2024 - Current

University Development Counselor

Grand Canyon University
07.2022 - 02.2024

Account and Risk Service Host

Digi Outsource
03.2017 - 10.2017

Administration and Reservations Manager

The Wianno Club
05.2013 - 10.2020

Administrative Assistant

The Country Club at Mirasol
10.2012 - 03.2020

Student Advisor - Head of Department

Management College of South Africa
01.2009 - 09.2012

Grade 12 - Intergrated Marketing Communications

Strelitzia Secondary School

Intermediate Certificate - Intergrated Marketing And Communications

IE University

Certificate - Notary Public

State of Florida

Graduate Certificate - Communication Skills

Management College of South Africa

Graduate Certificate - Management Information Systems

Management College of South Africa

Associate of Science - Financial Accounting

University of South Africa

Certificate - Advanced Level - Teaching English as a Foreign Language

ITEFLI

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Jinnine Nair