Isabella Milan
Dallas,TX
Summary
Dedicated sales associate with proven expertise in enhancing customer experiences through effective communication and problem-solving. Adept at fostering team collaboration and community engagement, while consistently delivering exceptional service.
Overview
6
6
years of professional experience
Work History
Sales Associate
Build-A-Bear Workshop
Grapevine, TX
03.2022 - 06.2022
- Assisted customers in selecting and personalizing products, enhancing overall shopping experience.
- Operated point-of-sale system efficiently, ensuring accurate transactions and customer satisfaction.
- Maintained organized merchandise displays, promoting seasonal items and increasing sales visibility.
- Collaborated with team members to execute store events, fostering community engagement and brand loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Shift Manager
Starbucks
Hurst, TX
07.2016 - 10.2021
- Supervised daily operations, ensuring adherence to quality standards and customer service excellence.
- Trained and mentored new team members on operational procedures and Starbucks values.
- Managed inventory levels, implementing effective ordering processes to minimize waste.
- Led team meetings to align on goals, discuss performance, and address challenges collaboratively.
- Resolved customer complaints effectively, fostering positive experiences and loyalty to the brand.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Exercised composure under pressure and in escalated customer service scenarios.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
Education
High School Diploma -
Alaska Vocational Technical Center (AVTEC)
SewardSkills
- Customer service
- Teamwork and collaboration
- Problem-solving skills
- Time management
- Listening skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Relationship building
- Outgoing personality
- Cash handling
- Money handling
Timeline
Sales Associate
Build-A-Bear Workshop
03.2022 - 06.2022
Shift Manager
Starbucks
07.2016 - 10.2021
High School Diploma -
Alaska Vocational Technical Center (AVTEC)